SAMS Club Complaints and Reviews

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SAMS Club
Main address: Member Services 72716 Bentonville AR
1-888-746-7726, , https://www.samsclub.com/shopping/navigate.do?dest=61
  • 619+29 mobile complaints
  • $85.2K claimed losses
  • $131 average
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  • 4 hours ago
  • Shopping
  • Linden, New Jersey
  • Customer Abuse
  • 7

I shop at the sams club in linden nj on a regular basis my wife asked to see a pocket in the jewelry department a supervisor was there my wife asked to see the item she said give me your card my wife asked can I see what im buying she got upset and thru it on the counter I went to customer service and asked her name they refused because she was there supervisor I called to talk to the manager... Read more

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  • 1 day ago
  • Customer Service
  • 13

I placed an order and they sent me something completely different. After many days of frustration and them passing the buck I decided to call the CEOs office. I asked to speak to Rosalind Brewer and was immediately connected to an "escalation line" where my problem was finally resolved. I also had them cancel my club memebership and issue a refund for it. Dont waste your time with the losers at... Read more

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Waited in line to return an item over 35 minutes. Only 1 cashier available. 1 other employee was in a computer running a report and not even once looked up or call ir order to get more assistance to the Member Service desk. Add comment

     

  • Sep 15
  • Supermarkets and Malls
  • Sacramento, California
  • Returns Dept
  • 36

I had previously purchased the wrong flavor item & went to return it. I had to wait in the customer service line for 25 minutes, and there were only 2 people ahead of me. I noticed only one employee, yet there were 5 stations, the other four all empty. When it was FINALLY my turn, it took only 2 minutes. I told the service desk person I'd like to speak with a manager & explained; if I... Read more

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  • Sep 15
  • Supermarkets and Malls
  • Sharonville, Ohio
  • Rude Cashier
  • 1
  • 1
  • 32

My friend and I were in the Sam's Club in Sharonville OH on 9/14/14. As I was checking out first and after all groceries were checked the cashier had my Sam's card and said it was declined, I asked her to please check it because I had just used it last week. She said it was declined so I gave her my M/C Sam's and she said that was declined all so I paid cash at that point. My friend starting... Read more

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  • Sep 13
  • Food Vendors
  • Doritos
  • 20

THE LAST 3 TIMES I'VE BOUGHT DORITOS AND POTATO CHIPS FROM SAMS IT SEEMS LIKE I'M JUST BUYING SMALL PIECES OF THE PRODUCT. I ALSO BUY FROM PICK AND SAVE OR PIGGLY WIGGLY AND GET ALMOST A FULL BAG OF WHOLE CHIPS. I THINK SAMS GETS THOSE BARGAN PRICE 2 FOR $6.00 DEALS BECAUSE THE FACTORY IS ONLY PUTTING IN A SMALL NUMBER OF WHOLE CHIPS AND THE REST IS THE CRUMBLES. I THINK SAMS SHOULD STOP... Read more

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  • Sep 13
  • Supermarkets and Malls
  • Greensboro, North Carolina
  • False Advertisements
  • 1
  • 1
  • 39

Had seen a flyer at a friends house advertising the fact that SAMs club near us had a weekend where we could "try them out" with no need to purchase a membership so I went to purchase diapers because they are a slightly better deal there than costco(at least in my area it is) . Waited in line at service desk for 20 minutes to be helped. We told the lady about our flyer we had and she shook her... Read more

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  • Sep 12
  • Supermarkets and Malls
  • Montgomery, Alabama
  • Incomplete Order
  • 7

I won a bid for (2) 28 oz. cans of creme brûlée' almonds. I only received one can. That was months ago. When I called, they refused to honor the order because it was over 30 days. Completely unacceptable! DO NOT USE THIS SITE. THEY ARE COMPLETELY INADEQUATE AND HAS TERRIBLE CUSTOMER SERVICE. ALSO WON BID FOR LIGHT BULBS THAT WERE BROKEN WHEN I RECEIVED THEM. THEY REFUSED TO ACCEPT RETURN... Read more

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  • Sep 11
  • Shipping
  • Metairie, Louisiana
  • Wrong Address Delivery
  • 1
  • 1
  • 11

Sams club refuses to change shipping address on an item i ordered. They picked the address to send my item with out asked me. I saw the email and they still will not change the address even though the item has not shipped. i have five cards for sams in my business but I am moving everything to Costco. Sams Club believes they are smarter than their patrons. I would recomed them except they on... Read more

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  • Sep 08
  • Food Stores
  • Positive Experience
  • 1
  • 1
  • 18

I just cooked the same dish that I picked up at the Sam's Club in Fishers Indiana. It's amazingly wonderful in my opinion. I got online to look up a recipe for it because I think that the sauce would be wonderful on chicken as well and wanted to try it myself. Occasionally a wonderful dish doesn't turn out wonderful for everyone especially with fresh veggies involved and if the person putting... Read more

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