SAMS Club Complaints and Reviews

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SAMS Club
Main address: Member Services 72716 Bentonville AR
1-888-746-7726, , https://www.samsclub.com/shopping/navigate.do?dest=61
  • 606+27 mobile complaints
  • $84.9K claimed losses
  • $134 average
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  • Aug 27
  • Supermarkets and Malls
  • Pensacola, Florida
  • Rude Staff
  • 31

The rudest three people....went to replace a lost card (credit) was told by the clerk with poor customer skills it was good to go. Went to use it, cashier announced declined. I asked if I should go go CS she said no they can't help move aside and call the number on back. Wow the attitude. Card co wanted to talk to her she told me to go to CS where I was told can't help me. I let her know she was... Read more

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  • Aug 26
  • Furniture and Decor
  • Corpus Christi, Texas
  • Sofa Purchase
  • 24

The worst costumer service is given on the sams club of corpus christi, texas. I was waiting for 20 minutes on the furniture area to get an information on the price of a sofa. They never came. I looked it up on the internet and decided to purchased. I paid for it and went to the supervisor because i wanted to get it delivered to my house. She made me wait for another 20 minutes. After that, she... Read more

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  • Aug 26
  • Credit Cards
  • Personal Data Misuse
  • 29

A few months ago, I went to a new Sam's Club in my area. Upon checkout, I was asked if I would like to combine my Discover Card with my membership card to make check out more convenient and was offered a $20.00 incentive. I was directed to customer service to accomplish this change. During the process, their store computer system went down and they were unable to complete the change. After... Read more

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  • Aug 25
  • Supermarkets and Malls
  • Product Delivery
  • 23

I should have just drove to Midland to get my order from Sams instead of ordering from samsclub.com , but it was big and I didn't want to have to mess with it. they have all my information on file but they had to verify that I am Who I am by only sending it email instead of calling me with the phone number they had on file so that delayed the order then when they get it Finally ship it out they... Read more

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  • Aug 25
  • Eye and Ear Care
  • South Charleston, West Virginia
  • Eye Glasses Lenses
  • 16

I ordered eye glass lenses only--wanted to keep my frames. First time I went to pick them up, only one clerk was on duty and she was at lunch. The second time I went, the lenses were too big for frames. Clerk said she could reorder them but they would probably come back the wrong size again unless I left my frames for two weeks; I told her I couldn't be without my eyeglasses so she slid them... Read more

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Waited in line for 15min to buy movie tickets, no one was able to get the "code" ??!!!!! Managers useless!!! South Gate, CA location the worst!!! Add comment

  • Aug 23
  • Customer Service
  • Poor Customer Service
  • 25

So here is how this works. You go on-line looking for an item-you go to Samsclub.com and find the exact item at a reasonable price- not a great price mind you, a reasonable one. You follow the instructions and lo and behold it tells you to pick it up at your local Sam Club store and yes, it is your specific location. You go to the store and you look and look and guess what? Yup-it is not... Read more

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I was at sam's club in Washington PA leaving the store 10 people in line waited patiently get up to the door clerk goes over my receipt and looks at every item in my cart next to people after me in before me she glanced and let go racism at its best. Add comment

  • Aug 18
  • Supermarkets and Malls
  • Scottsdale, Arizona
  • Mozzarella Cheese
  • 15

I purchased your Brand of Mozzarela cheese under the Bakers & Chefs Label. In weighting out 5 lb. packages, I found a discrepancy in the overall weight. O had 4 bages weighing 1 lb each the final bag was only 10 oz. I believe you shoud check into the process of filling wags at your facility. It is not fair to me as a consumer to short change in weight. I expect that when I pay for a product... Read more

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  • Aug 16
  • Supermarkets and Malls
  • Cashier
  • 3
  • 3
  • 40

Why is it that every time a product is a good seller at a certain location, someone decides to stop ordering said product. We have been members since the Sam's Club in our area opened. Every time we get used to having a product in the club, it gets discontinued. The latest is Koegel Polish Sausage and in the past it was Chicken Jerky Treats for our dogs. I also have a problem with some of the... Read more

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