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SAMS Club

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Sam’s Club was founded in 1983 in Midwest City, Oklahoma. It is a division of Wal-Mart Stores Inc. The company operates its affiliates throughout the United States, and abroad as well, in Brazil, Canada, China, Mexico and Puerto Rico. The company offers business, financial, health care and personal services, among which are auctions, consumer and business credits, pharmacy, and photo center. The company maintains a wide stock of goods ranging from apparel, software, appliances, electronics, furniture, jewelry, outdoor appliances and accessorizes, pet supplies to grocery and food and drinks.

There are three types of Memberships within Sam’s Club – Advantage Membership, Business membership, and Advantage Plus.
Please try to contact SAMS Club Customer Service directly prior to posting any complaints on this site.

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SAMS Club Complaints & Reviews

SAMS Club Reviews

Anonymous
SAMS Club - 2 Berkline Rocker/Recliners
5.0 Member Services 608 S.W. Eighth St. BentonvilleAR72716 1-888-746-7726 http://samshelpcenter.custhelp.com/app/answers/detail/a_id/167

In 9/2010 I purchased 2 of the Ashford rockers/recliners from Sam's Club in south Bend, Indiana. On 1 of them the foot recling mechanism is now bend, I weigh 200 lbs. The who...

#317494
May 09, 2012
25

Bill.ann63
SAMS Club - Clerk offered no help
5.0 Member Services 608 S.W. Eighth St. BentonvilleAR72716 1-888-746-7726 http://samshelpcenter.custhelp.com/app/answers/detail/a_id/167

I was looking for a trolling motor battery in the automotive dept in Sams Hattiesburg, MS store. The clerk was a fill in and could not answer any question. She offererd finally to...

#317419
May 09, 2012
25

Bbasch
SAMS Club - They treated my mother poorly
5.0 Member Services 608 S.W. Eighth St. BentonvilleAR72716 1-888-746-7726 http://samshelpcenter.custhelp.com/app/answers/detail/a_id/167

My mom who is in her 70's has been shopping sams club for many years. On her way out from a recent purchase she left her cash envelope at the register while she was packing up her ...

#316786
May 05, 2012
78

Angry Ch...
SAMS Club - Sam's Club
5.0 Member Services 608 S.W. Eighth St. BentonvilleAR72716 1-888-746-7726 http://samshelpcenter.custhelp.com/app/answers/detail/a_id/167

I have come to learn in my 2 years of working for this place that Sam;s Club does nothing but treat their employees as disposable slaves. Many hard working associates get fired for...

#316510
May 04, 2012
60

MYTFAST
SAMS Club Battery Prorating Fiasco
5.0 Member Services 608 S.W. Eighth St. BentonvilleAR72716 1-888-746-7726 http://samshelpcenter.custhelp.com/app/answers/detail/a_id/167

I just went to Sams Club in Catonsville, Md with a dead battery that had a 108 month warrenty (free replacement in the first 36 months). The battery was exactly 7 years (84 months)...

#314299
Apr 24, 2012
112

Mkontax
SAMS Club tire dept in winterville, nc incompetent
5.0 Member Services 608 S.W. Eighth St. BentonvilleAR72716 1-888-746-7726 http://samshelpcenter.custhelp.com/app/answers/detail/a_id/167

Tire was cracked and splt on sidewall. The tire dept. claimed it was due to impact . No signs of impact and I know for a fact this is not true. I had to look up warranty informa...

#314042
Apr 23, 2012
103

Anonymous
SAMS Club - Where are the French Baguettes?
5.0 Member Services 608 S.W. Eighth St. BentonvilleAR72716 1-888-746-7726 http://samshelpcenter.custhelp.com/app/answers/detail/a_id/167

I shop at store #8292 Memphis. They used to bake the "Artisan Fresh French Baguette," for $2.78, (not the larger fluffy ones at a dollar more). In the last month they have quit mak...

#312548
Apr 16, 2012
101

Mrs wright
SAMS Club - Cant shop till after TEn without an Advantage Membership
5.0 Member Services 608 S.W. Eighth St. BentonvilleAR72716 1-888-746-7726 http://samshelpcenter.custhelp.com/app/answers/detail/a_id/167

Give me a break! If you do not have a Advantage card you can not enter SAMS untill after 1000 am. This is just greed; an attempt to get poor people to spend a extra 60.00 to shop ...

#312486
Apr 16, 2012
170

Anonymous
SAMS Club - Sam's Club Santa Fe -Rosita
5.0 Member Services 608 S.W. Eighth St. BentonvilleAR72716 1-888-746-7726 http://samshelpcenter.custhelp.com/app/answers/detail/a_id/167

Encountered rude person at Sam's Club in Santa Fe, New Mexico on 4/14/12. I never have felt the need to complain as I generally consider myself an easygoing person. Very RUDE...

#312195
Apr 14, 2012
120

Anonymous
SAMS Club - When customer complains, Corona Sam's Club cancels membership.
5.0 Member Services 608 S.W. Eighth St. BentonvilleAR72716 1-888-746-7726 http://samshelpcenter.custhelp.com/app/answers/detail/a_id/167

The newly hired customer service employee Miranda scolded a member for returning the unopend frozen items and warned her with putting flags, notes on her account. The customer repo...

#310895
Apr 09, 2012
223

Florilate
SAMS Club - Sam's membership cancellation
5.0 Member Services 608 S.W. Eighth St. BentonvilleAR72716 1-888-746-7726 http://samshelpcenter.custhelp.com/app/answers/detail/a_id/167

I only shopped twice the last year, I guess the pennies I saved in those trips are being recovered by the store who charge 100 dollars for the annual membership. I went to the stor...

#308941
Mar 30, 2012
281

Anonymous
SAMS Club - Toxic dog food
5.0 Member Services 608 S.W. Eighth St. BentonvilleAR72716 1-888-746-7726 http://samshelpcenter.custhelp.com/app/answers/detail/a_id/167

We have been buying your "Simply Right" dog food for quite some time with no problem. ALL OF A SUDDEN OUR TWO OLDER DOGS WOULD SNIFF IT AND WALK AWAY. AFTER FOUR DAYS THEY ATE SO...

#308040
Mar 27, 2012
250

Reasonab...
SAMS Club - Houma LA Sam's doesn't follow company policy
5.0 Member Services 608 S.W. Eighth St. BentonvilleAR72716 1-888-746-7726 http://samshelpcenter.custhelp.com/app/answers/detail/a_id/167

Sam's club website promises 100% satisfaction on your money back. there are exceptions for electronics but NOT books. However the Houma LA store refuses to refund books. I boug...

#308001
Mar 27, 2012
238

Anonymous
SAMS Club - Tires & Service
5.0 Member Services 608 S.W. Eighth St. BentonvilleAR72716 1-888-746-7726 http://samshelpcenter.custhelp.com/app/answers/detail/a_id/167

Keven We purchased tires in 2009 and they was bfgoodrich and purchasedthe basic tire warranty and sams club premium tire change service. We are at the club #6572 addre...

#303806
Mar 10, 2012
332

Anonymous
SAMS Club - Discontinued and unrepairable eye glasses
5.0 Member Services 608 S.W. Eighth St. BentonvilleAR72716 1-888-746-7726 http://samshelpcenter.custhelp.com/app/answers/detail/a_id/167

I purchased an expensive pair of eye glasses at Sam's Club in Gastonia, NC 13 months ago. They told me these were top of the line frames and lenses. After insurance I paid ov...

#301707
Mar 02, 2012
297

Vthompson
SAMS Club - Self checkout system & policy
5.0 Member Services 608 S.W. Eighth St. BentonvilleAR72716 1-888-746-7726 http://samshelpcenter.custhelp.com/app/answers/detail/a_id/167

My daughter was in shopping for their business. She is 38 wks pregnant. 1 cashier, 2 people in front of her with flat bed carts. She decides to use self checkout. Runs her credit c...

#300774
Feb 28, 2012
430

Anonymous
SAMS Club - TINA DEDMAN WAS A ***!!!!
5.0 Member Services 608 S.W. Eighth St. BentonvilleAR72716 1-888-746-7726 http://samshelpcenter.custhelp.com/app/answers/detail/a_id/167

SHE IS A RUDE AND OBNOXIOUS PERSON TO HER CUSTOMERS. SHE TALKS AND LOOKS AT YOU LIKE YOU DONT BELONG IN THE STORE. IT WOULD BE NICE TO CONTINUE SHOPPING AT YOUR STORE AND NOT ...

#300414
Feb 27, 2012
374

Scottpen...
SAMS Club - Sam's Club - False Advertisement
5.0 Member Services 608 S.W. Eighth St. BentonvilleAR72716 1-888-746-7726 http://samshelpcenter.custhelp.com/app/answers/detail/a_id/167

I have been a faithful Sam's Club member for years. What I saw today was appalling. False advertisement. I wanted to buy a laptop today, but thankfully I checked the actual ...

#299525
Feb 23, 2012
468

Anonymous
SAMS Club - Daniel Duran
5.0 Member Services 608 S.W. Eighth St. BentonvilleAR72716 1-888-746-7726 http://samshelpcenter.custhelp.com/app/answers/detail/a_id/167

Daniel Duran is an employee at the Sams Club store in Ontario, California. I have witnessed him numerous times smoking *** in his car in the parking lot of the store. Also, he hits...

#299280
Feb 22, 2012
360

Anonymous
SAMS Club - Advertising instant savings, when there is no savings
5.0 Member Services 608 S.W. Eighth St. BentonvilleAR72716 1-888-746-7726 http://samshelpcenter.custhelp.com/app/answers/detail/a_id/167

I am a Sam's Club employee working in electronics. During the past year the company has been advertising merchandise at an instant savings. For instance, A t.v. that sales for ...

#298481
Feb 19, 2012
355

Anonymous
SAMS Club - Irondale, Alabama Sam's discriminates against regular members
5.0 Member Services 608 S.W. Eighth St. BentonvilleAR72716 1-888-746-7726 http://samshelpcenter.custhelp.com/app/answers/detail/a_id/167

My wife and I accidentally arrived 9 minutes until 10AM at the Sam's Club and wererudely told we had to wait outside because we were not Plus club members. Is this...

#298441
Feb 19, 2012
378

Lauren H...
SAMS Club - Racism towards my child.
5.0 Member Services 608 S.W. Eighth St. BentonvilleAR72716 1-888-746-7726 http://samshelpcenter.custhelp.com/app/answers/detail/a_id/167

My husband and I went shopping at Sam's Club with our nine year old son. They were doing demo's for cheese and crackers. While my husband and I were looking through the bul...

#298034
Feb 17, 2012
617

Knom
Consistant issues with SAMS Club login!!!!
5.0 Member Services 608 S.W. Eighth St. BentonvilleAR72716 1-888-746-7726 http://samshelpcenter.custhelp.com/app/answers/detail/a_id/167

Why is it that everytime I log in Sams Club to pay my bill it does not recognize my ID???? I will have just paid several other companies of this nature and everytime it come...

#297936
Feb 17, 2012
353

John Jon...
SAMS Club does not care
5.0 Member Services 608 S.W. Eighth St. BentonvilleAR72716 1-888-746-7726 http://samshelpcenter.custhelp.com/app/answers/detail/a_id/167

I went to SAMs in Ohio to get a product I can't get in s.c. When I was checking out the cashier questioned my debit card because the name was spelled different on the member c...

#297233
Feb 15, 2012
357

Alex112
SAMS Club - Sam's Club Scam
5.0 Member Services 608 S.W. Eighth St. BentonvilleAR72716 1-888-746-7726 http://samshelpcenter.custhelp.com/app/answers/detail/a_id/167

I am a member of Sam's Club and I use the club in Tuscaloosa, AL. The last few times I went to the club I noticed that I was was being overcharged for meat that I purchased. ...

#296422
Feb 12, 2012
418

Anonymous
SAMS Club - No shopping carts
5.0 Member Services 608 S.W. Eighth St. BentonvilleAR72716 1-888-746-7726 http://samshelpcenter.custhelp.com/app/answers/detail/a_id/167

When I arrived at the Sam;s Club on Winchester, Memphis, Tn., there was not a single shopping cart in the store. Furthermore, no employee was in the parking lot retrieving the cart...

#296246
Feb 11, 2012
306

Anonymous
SAMS Club - Had us purchase $800 plus in commerical tires. Promising free install and then did not do it
5.0 Member Services 608 S.W. Eighth St. BentonvilleAR72716 1-888-746-7726 http://samshelpcenter.custhelp.com/app/answers/detail/a_id/167

We purchased 4 commerical tires from Sam's Club in Midlothian Va. We had to order them. Wait 5 to 7 days for them to come in. They had an offer that stated free install if t...

#296206
Feb 11, 2012
384

LesinBan...
SAMS Club - Disconnected when calling multiple times
5.0 Member Services 608 S.W. Eighth St. BentonvilleAR72716 1-888-746-7726 http://samshelpcenter.custhelp.com/app/answers/detail/a_id/167

My local Bangor Maine Sams Club is open from 7am to 10 pm today (Friday). So, I try to call at around 11:20 to ask if they have pellets in stock. Afterall, I do not intend to bring...

#295958
Feb 10, 2012
286

Anonymous
SAMS Club - Worst Company to Work For!
5.0 Member Services 608 S.W. Eighth St. BentonvilleAR72716 1-888-746-7726 http://samshelpcenter.custhelp.com/app/answers/detail/a_id/167

I worked here for almost two years when I finally had enough. The store I worked for was making so much money but yet they constantly would cut pay role leaving workers stranded to...

#295626
Feb 08, 2012
346

Anonymous
SAMS Club - A really pissed constomer
5.0 Member Services 608 S.W. Eighth St. BentonvilleAR72716 1-888-746-7726 http://samshelpcenter.custhelp.com/app/answers/detail/a_id/167

I purchased four tires for my daughters car she got off from work to have them installed i went pass the person at the door and went directly to the tire dept this this la...

#294052
Feb 02, 2012
417
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