SAMS Club Complaints and Reviews

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Main address: Member Services 72716 Bentonville AR
1-888-746-7726, ,
  • 588+22 mobile complaints
  • $83K claimed losses
  • $136 average
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  • Jul 24
  • Supermarkets and Malls
  • Undelivered Sofa
  • 2
  • 14

ordered this set on 7/10/14 and its 7/24/14 and no set yet. called customer service and they called delivery company and no answer, they even give me the number for delivery company so i can handle the headache instead of them. i called and they can't seem to tell me where it is. I called customer service again and it's becoming a nightmare. no one can tell me yet where my furniture is.I just... Read more

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  • Jul 23
  • Supermarkets and Malls
  • Broken Chairs Replacement
  • 5

I purchased a Burkhart 7pc dining set, and within a week one of the chair legs broke. By the end of the month another leg broke. I went to my local to file a claim and each time I was told that I just missed the rep. When I did speak to her a few weeks later, after several attempts, she informed me that I need to return the set. This is NOT an option because I rented a truck to get the set home,... Read more

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  • Jul 22
  • Furniture and Decor
  • Patio Furniture Set Order
  • 15

I ordered a patio furniture set on June 15. Today is July 22 and I have no furniture, no refund and the sets are all gone from stores now. Sam's has $1100 of my money for over a month now. I have made countless phone calls for over a month to Sam's Club and to the freight company who is delivering it. I have been put on hold for an hour at a time. I cannot even count the number of hours I have... Read more

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  • Jul 21
  • Credit Cards
  • Sams Club Credit Card
  • 8

Trying to access my Sams Club Credit Card I entered my username and saw a site key image I never saw before. After a few more attempts of trying to enter my account and the incorrect image kept popping up, I called their Customer Service Department as advised by the log-in website which is actually a part of GE Credit Services. First, trying to get a live customer service agent is frustrating... Read more

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  • Jul 19
  • Supermarkets and Malls
  • Low Quality Grill
  • 6

The Makers Mark grill is a low quality product. The parts will start to go bad and Sam's Club will not help out at all. I would highly suggest a different product and a different store to buy a grill. I have asked the employees at Sam's to give me a contact number to get parts and they have to reliable answer. Also, I called a company linked to Members Mark today and they said they do not provide... Read more

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  • Jul 15
  • Food Stores
  • Purchase Payment
  • 1
  • 17

Was in the self checkout line at Sam's Club in Augusta, Maine and they didn't accept cash or credit cards. Who knew ? No signage stating such. Went to pay at the jewelry counter. She stated that she didn't have any money in her register. Finally, was sent to customer service to pay. Not impressed with the service and run around that we were given. I feel someone should be told that the self... Read more

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  • Jul 15
  • Supermarkets and Malls
  • Cashier Job
  • 23

Working as a Cashier at Sam's it become a bit stressful, because selling the plus and the credits got annoying, but when you did it with a passion it become better. You have to just inform the members. even with the new cash rewards, we get more sign ups than before because of the cash rewards. You have to at least try to get 2 pluses a day. I didn't really care to much about the credits, because... Read more

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  • Jul 14
  • Furniture and Decor
  • Colorado Springs, Colorado
  • Bed And Mattress
  • 1
  • 11

I ordered a bed and mattress through The items indicated a quick ship date. Mattress was "dumped" on a front, uncovered porch on an overcast day when rain was predicted. Still waiting for the bed. Called Sams twice tried to get status information or to cancel the order. They gave me no information and the phone number for a freight company that does not answer! Called Sams... Read more

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I'm a ten year associate of Sam's club I love my job get off you butts get a job if it wasn't for sam Walton a lot of people would not have a job I'm tired of the ebt cards stands for eat better today Card go to work buy your own food Wal-Mart and Sam's club biggest retail dealers in the world they are here to stay Add comment

Shut up get your *** back to work I'm tired of people bitchen about Sam's club and Wal-Mart thanks to Sam Walton a lot of people have jobs I work at Sam's club 8192 for ten years yesterday awesome place to work be greatful you live in this country to make a choice get a job buy your own food I'm tired of people having ebt cards. Stands for eat better today Card Add comment

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