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  • Customers like
    • Prices 6
    • Produce 3
    • Reasonable price 3
  • Customers don't like
    • Customer service 13
    • Customer service is horrible 11
    • Rude help 9

I had work at the one 8114 on Lafayette Louisiana sandy store was so bad..our manager sandy let's his bosses date each other.. two girls Alana and Maggie cheated on one of his manager tribiues... he in the meat department. Few witness Alana him kissing out side. Whats bad he marry she got a boy friend... they mistreatreat our cashiers Nd makes the floor associate do register and we get in trouble saleing alcohol.. please hr need to stop there madness they lost a lot of good workers Read more

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I bought a pan of Asparagus Pomodori after sampling but ended up with a pan full of woody stems on the bottom. Probably half of the pan was woody. Also, according to the sample person, the instructions for preparation were on the bottom of the pan, there were absolutely no instructions on the bottom of the pan! I was really looking forward for o fixing this item for my husband and myself after tasting it at Sam's Club, it was so good! Imagine my surprise at finding almost half of it was inedible. Shame on the preparers for pulling one over on... Read more

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We bought the 13.98 pizza special and always we sit down to eat..i was informed that we couldnt have small cups for our drink....no where on the menu does it say this is a to go order....i spend 500 or more a month with sams...i am very disappointed with this store.. Add comment

SAMs club has the worst customer service imaginable and the whole card system is awful. As of today they have lost a customer. I have never get so disrespected and my trip up there was a COMPLETE waste of my time. My advice? Shop at Aldis. Add comment

Recently visited my local Sams Club and noticed an instant savings label on two items I purchase regularly. At checkout I noticed that I didn't receive the instant savings. A manager was called and he verified the instant savings label. However, the instant savings had expired and the label should have been removed two weeks past. When he checked the final price he alerted me the final price was the same as the instant savings. What??? Am I to conclude that Sams Club is raising prices during their instant savings to make it seem members... Read more

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Just needed to pick up an order that my wife already paid for online and their manager on Duty Jenna Krease denied me to pick it up. I even had id cards email confirmation codes everything short of dragging my sick wife out of bed to come do the pick up. We made a 1600 dollar purchase and the big part the new tv is being delivered but yet all i needed to pick up in the store was some simple cat litter i am not able to. This terrible customer service makes me wonder what kind of service i will get next time. After time,gas and money wasted now... Read more

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I bought a set of b f Goodrich tires ($700) one of the tires started coming apart. I went back to SAMs to get it taken care off and they were going to replace the tire until they found out I don't have a membership anymore and wouldn't live up to the warranty saying they couldn't replace the tire without membership because if tire blows out they would be responsible ok so what the *** they think is going to happen when the one that needs changing blows they still responsible. The tires don't even have 20000 miles on them my advice stay away... Read more

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It's simple: I ordered a mattress, they said it had shipped and would be delivered soon, it never arrived. I've called customer service at least 10 times. I've spoken with at least three different supervisors, Ruby, Chrystal, and Jessica. They all have different stories every time I call, they never call back, and after nearly a month they haven't done ANYTHING to resolve my problem. All they do is tell me they are going to call the supplier or that they are going to e-mail the supplier. Chrystal even told me once that she had talked to... Read more

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Apparently some of you haven't ever worked a day in your life in any type of customer service job. Otherwise, you might have been a little more understanding. The cashier has probably been there all day...and all of the heavy things you have to lift, all day, every day, well it eventually takes a toll on you. That on top of having rude *** customers coming through your check out and unappreciative of the service the cashier is providing you. When you lift 60+ lb cases of meat, 20+lbs of cat litter, 60+ lbs of dog food,30 lb bags of ice melt... Read more

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If you have to return a item to sams and have to deal with any of there management team you may want to think twice. The sams club at santan market place gilbert az. Has some of the rudest, liers i have ever delt with. Apon agreeing to refund me for a grill that was rusting from the inside out. I took the grill to the store and then they denied the refund and made rude coments. Add comment

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