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Home » Consumer Reviews » HEALTH » Bad Experience

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Bad Experience

Mar 30, 2008

SAMS Club complaint

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I arrived for my eye exam promptly, but stood at the counter for 15 min before any one would acknowledge me. Two workers sat 5 feet from the counter but would not make eye contact or speak.

Finally one asked if I was there for an eye exam (she knew all along) and gave me a clipboard of paperwork to fill out which was frustrating since I would have been finished.

Then seated where you buy eyewear she told me to take out my contacts. No sink to wash my hands, no contacts case to store them, no solution. I told her I didn't have a case and she asked why I didn't bring one. I finally convinced her to let me borrow one of theirs (this is an optical store and there are literally hundreds of them) and to let me wash my hands.

She took me to a side room with a sink and I asked her where the exam would be because I could not see any rooms with exam equipment. She refused to tell me and I told her I wasn't taking out my contacts without knowing where I was going because I'm legally blind without them. She said I should have brought glasses. I asked again and she said she'd have to get the doctor.

I won't make a complaint against the doctor because he warmed up after a while, but who knows what she said to him.

The kicker is this Sam's has eye exams two day's a week so I don't see how anyone could be exhausted from dealing with patients. I was there 45 mins. The exam took 6 mins and there were never any more patients during that time.

I'll pay the extra $50 for the professionalism of a doctors office next time.

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Comments (4)

1. Written by Plato, on 22-07-2008 13:51

That's a very strange experience. At the Sams in my area all of the optical offices are clearly visible, there are sinks and contact cases for a person to use. However they do deal with customers every day, not just for appointments. So if they were overwhelmed by the previous days work that could explain the lack of enthusiasm.

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2. Written by Robert Chandler, on 13-07-2008 08:55

We applied online for auctions etc but the account got screwed up and will not let me log on. We called to get it fixed and they are not interested in doing anything that may help me. At this time I spend money elsewere.

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3. Written by Barbie, on 08-07-2008 09:36

I wish I never used Sam's Club for vision care...It was one of the worst mistakes of my life. The quality of the service as well as the product is POOR. Sam's club gives retail stores bad names.

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4. Written by Pro Shopper, on 04-04-2008 22:33

Over the years I have gotten contacts and glasses at Wal*mart vision centers in several locations across Illinois and never once had an issue with them. They have done adjustments on my glasses frames for free and even replaced a frame for me for free even though my warranty had expired the month before and they were under no obligation to do a free replacement. The stores are clean and the service prompt, they even have an area just for contact removal, it has a sink, they will provide a case if you need one and they provide solution too.

I have never used Sam's for vision care and now I doubt I ever will. Its just sad that there is such a gap in the quality of service within 2 divisions of the same company.

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