Sams Club - Purchased laptop that was password protected & refused return


We purchased a laptop at a Sam's 2 1/2 hours from our house.When we purchased the laptop they guaranteed if there was anything wrong with the laptop it would be returnable to any location.

When we arrived home we found it to be password protected. We called and they didn't have the password. We asked if we could bring the laptop in to see what they could do. They told us that no matter what they would not return the computer.

We asked to speak to the store manager.

She said that it was not cost effective to return electronics and hung-up on us.We called corporate and they were of no help besides being able to file a formal complaint.

Report Comment

More Review Details

Product or service
Acer Aspire One Netbook
Review category
Shopping
Review rating
4 out of 5
review #168078 by jandcchilders
Had an experience with Sams Club? Submit review ›
Helpful? 2 Yes 2 2 No 2
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Login
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan
Anonymous

Mar 31, 2014 #800498

Sanford Sam's Club #4785

0 0 Reply
Ryan

Jan 24, 2010 #107515

Try doing a factory restore. If it is HP model at start up press the f8 or f11 key and run a restore. the factory restore is at the bottom where is wipes everything off and reloads everything. It even wipes out the old password. It takes about 45 minutes to fully restore a laptop or desktop.

0 0 Reply

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

×

You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Sams Club. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Sams Club.
Filing a new complaint about
×