 Comments (9) |
| 1. Written by BP on November 22, 2011 Trust me on this, some of you guys are lucky. I bought two glasses from them, one as a primary and one as a backup, and, as an additional item, I bought both them with a fully enclosed frame because those were the most that should have been reliable in terms of wear (so I thought). Forget the frames, which I paid top dollar for, the lenses started to crack one year from the top of the frame down after I had purchased them. The crazy thing was the one pair that first cracked, was my "secondary item," I have only worn, I guess, about 5 times, and has never been left in the car when I took them into work. There were no temperature issues since both were left in my bedroom (no snide remarks). This has to be the worst quality control I have ever seen for eyeglasses. I would love the company to contact me and have me send the secondary item to explain themselves. I work in the courts and I understand warranties, but it seems to me that when you buy a car and have never used it, and it breaks down after five drives there might be an issue about how much the company cares about its customers. |
| 2. Written by Rick on May 6, 2011 I bought glasses (Costco) from Sam's...The lense keeps popping out..I've taken them back 4 times but just happens again..NEVER again will buy glassas from Sam's. |
| 3. Written by Christi on January 7, 2011 Jon is right. Your prescription should only be good for 1 year anyway. |
| 4. Written by AreYouBLIND? on August 30, 2010 1 year warranty, it is what it is. It's policy andyour not the or an exception. Sucks that they broke a month after the warranty expired, looks like you will have to puchase another pair. They offered you 10% off which is more than some places do. |
| 5. Written by EeeTee on August 17, 2010 I had similar trouble, but my frame broke (bad weld) a month before warranty expired, so they gave me new frames. Unfortunately, the new frames only lasted 5 months before breaking at a different weld, even though I was very carefull with the second pair. (Warranty not applicable on the replacement.) Close examination showed the weld was only 1/3 the size of the other side. (Made in China.) Since consumers demands the lowest prices, often that results in low quality. I doubt frames at any other chain are any better. Nothing seems to me made with lasting quality anymore. |
| 6. Written by RichChris, Moleu1, and Jon on May 24, 2010 Do you guys work for Sam's? |
| 7. Written by Chris on May 18, 2010 Ever heard of "nerd-repair?" Duct-tape them back together if you can't afford new ones! I'd rather be able to see rather than worry about appearance! |
| 8. Written by mokey1 on March 6, 2010 Costco has great quality glasses. |
| 9. Written by jon on July 13, 2009 guarantee is 1 year, nothing more nothing less. They are only designed to last 1 year. Buy a new pair |
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