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2.5

Just needed to pick up an order that my wife already paid for online and their manager on Duty Jenna Krease denied me to pick it up. I even had id cards email confirmation codes everything short of dragging my sick wife out of bed to come do the pick up.

We made a 1600 dollar purchase and the big part the new tv is being delivered but yet all i needed to pick up in the store was some simple cat litter i am not able to. This terrible customer service makes me wonder what kind of service i will get next time.

After time,gas and money wasted now headed to a competitor to get the needed cat litter for our pets.

Reason of review: Poor customer service.

Monetary Loss: $50.

Preferred solution: Let the company propose a solution.

Sams Club Cons: Customer service.

Location: Flint, Michigan

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We're you listed as an authorized pick up person on the order? If not, then everything else you had is moot.

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