Sams Club

I don't have a problem with Food Stamps and feel that it can be a good program that benefits a lot of people. However, yesterday, I stood behind 3 women in line at Sam's Club with a cake that was 3 feet x 1 1/2 feet with Hello Kitty decorations.

$60 dollars...and she paid for it with a SNAP card. $60 dollars! This just chaps my butt. This is just wrong and a bunch of ***!

There is something wrong with the system when money designed for food for a month can so callously be wasted on a $60 cake. It probably would have not bothered me had it been a 20 dollar cake but $60 just blows my mind.

I ordered an outdoor lantern for myself. Loved it.

But after 14 months it went bad. Tried taking back to my local store and they wouldnt accept it. So I ordered 2 of the same lights because they were on sale fairly cheap, I had a customer that wanted me to install on their house, and I needed one to replace the bad one. They have tried sending me these units 3 times and each time something happens and they get lost, or get half way to my house then get called back to Texas where they are being drop shipped from.

So I try and call the Sams Club phone number and to to them (calls are being taken in the Phillipines). All numbers that you can get are outsourced to a foreign country. I called my local Sams store, they dont know how to get ahold of ANYONE in Bentonville, AR. I would like to speak to an American about an American problem.

So after contacting the BBB I finally get a call from a Team Leader supposedly in Arkansas. I have been trying to get these 2 lights in my possession since November and still havent received them yet. The Team leader issued me two refunds. One for my initial purchase (which went bad) and a refund for the two I ordered with the understanding that I would get and be able to keep the 2 lights that were ordered to replace a bad one the second light was for a customer that told me they didnt want to wait for a product that was promised to be here a week or two after initial order.

So I lost that job. I got notification that my package was delivered by FedEx today. Well I live in Kentucky and the package was delivered back to the shipper in Texas. This has happened 3 times already.

First it sat at the shippers for 2 weeks, so they reorder me another set. Then it sits at the shipper again but this time they say it was because of an unreadable label. So we reorder again. This time they are shipped, make it Fort Worth, TX and are recalled back to the shipper for unknown reasons this time.
A MAJOR corporation like Walmart/Sams should have an open line to their customer support agents in Bentonville.

I even called Walmart and tried to get them to help. They claim they dont have anything to do with sams club orders. PLUS when you call Walmart customer support youre talking to someone in Egypt. QUIT OUTSOURCING !!
I have an American problem and would like to speak to American about that problem, and whats even more hilarious is that all those customer support agents overseas have no way of contacting anyone in Bentonville, AR, or at least they wont give up any numbers.

Job security.
I pay for the Plus membership at Sams and Im seriously trying to figure out why!! I have placed 4 orders online to be shipped to me. 2 out 4 were screwed up because of the drop shippers Im sure. Sams needs to get their heads out of their butts and wake up.

They think if they offer you a couple of $5 or $10 gift cards it will make your problem all better.

Well you could give me a free lifetime membership to the club and it would NOT make up for this aggravation and frustration of getting these lights. And Ill almost bet that the reason they are returned this time is because of the fact that they were refunded to me, but it was stated that they would be refunded and I would still keep the product when received fr the hassle and aggravation.

I can't seem to speak to company reps about an order I placed (Tire purchases and installation package), in order to cancel the order or reschedule tire installation time because I can't understand none of the reps speaking on the phone. None of the ones I spoke with can speak American English too well, and I am a "Prime member".

I can't seem to find a number to call to speak with an American at corporate headquarters, either in Arkansas.

So I Guess I will cancel my membership and purchase tires else where (Consumer choice), else where. So sad that in English-speaking America, can't find English-speaking Americans to speak with who work for "supposedly" an American Based English based Company (Arkansas), not in Venezuela, Cuba, Russia, Costa Rica, Mexico, etc.