I was at the club to get our new membership ID cards for me and my husband. There was a long wait for customer service. When the associate gave me my card, she just left and said nothing and forgot about my husband's card. I asked the other associate where did the lady...Read more
I had considered purchasing a "Member's Mark Portable Stainless Steel Gas Grill" from Sam's Club. But upon examining it in the Club I found it has many very sharp edges. I tried to post an on-line review to warn other customers in the 'comments' section for the product...Read more
Sun afternoon, we were driving up from Wiggins, Called this store 5 times to make sure they had hit dogs available at the snack bar, or else we would eat before we got to the store, Customer service was so rude, I was transferred each time & no one answered the phone,...Read more
Sams Club Customer Care Review
by unhappycustomer87 #1022971
Only went in to update my membership at the one near white marsh. Associate name Jamia took forever to get through my transaction the other day because she was too busy flirting with her fellow co-workers. It's nice that everyone gets along but don't flaunt your personal business in front of customers. Something that should have taken 5 minutes, took 15. Unacceptable.
Very Poor Customer Service Review
by anonymous #1015817
I had a similar experience with their incompetent delivery service and customer service. Contacted Sam's and had to tell my story to 7 different agents. All gave different loads of BS. My delivery was canceled twice last min after taking time off work and hiring movers. Worst company I've ever dealt with. 2 months later and still trying to get it resolved.
Sams Club Sales Representative Review
by anonymous #1010706
I bought a set of BergHoof cookware around 10/2016,the rep @Sams Club ,Pinellas Park,Fl.promised communications through my email. So far have not received any kind of communications .LOVE THE PRODUCT.MY EMAIL ADDRESS IS GRACIA71@GMAIL.COM.
Short Review for February 09, 2017, Pc_payment
by anonymous #1005232
I need help making a online purchase. Im getting message saying invalid credit card. My credit union said card is active. Can you take my payment. Thank you jamilah hameen 2166097159
We could not find several products we purchase at SAMs on a regular basis, so we asked a staff member where we could find it. After following him around the store a while he finally said we do not handle it anymore. We finally stumbled on it them in different locations...Read more
Every time I call to ask a question they can't help me. Custom service (Ha) themselves tell me that they all always short staffed. Well that explains my last call to them that I waited 32 mins for someone to talk to me, plus they never replied to my repeated emails to...Read more
I ordered a few items from Sams club about 10items. Half of them were delivered and half was not. I was later notified that the items will be refunded because I was not happy with the product, this was confusing to me as I have not received the products as described on...Read more
I ordered a few items from Sams club avoid 10items. Half of them were delivered and half was not. I was later notified that the items will be refunded because I was not happy with them. I called numerous times to see what's going on, not only they had hanged up on me...Read more
My car was damaged in late December, 2016 in my Freehold, NJ Sam's parking lot by two runaway shopping carts on a windy day. Sam's insurance company refused to pay for repairs, and I lost an appeal with the same insurance company. They just decided that they are not...Read more
Before they switched labels to their own brand the first pressed oil was great. Now same looking bottle and size and bout the same cost has a lot of additives of other oils and flavorings. Now this oil will not even solidify in the refrigerator as it did before. We...Read more
I was working at the Sam's Club in Port Huron, Michigan as a janitor and maintenance and at the end of my shift on 2/13/2017 I was called into the office and was fired. They said that I was not doing my job when in reality I was trying to do my job plus the job of the...Read more