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I was at the club to get our new membership ID cards for me and my husband. There was a long wait for customer service. When the associate gave me my card, she just left and said nothing and forgot about my husband's card. I asked the other associate where did the lady...
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3.1
#1023287
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I had considered purchasing a "Member's Mark Portable Stainless Steel Gas Grill" from Sam's Club. But upon examining it in the Club I found it has many very sharp edges. I tried to post an on-line review to warn other customers in the 'comments' section for the product...
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Sun afternoon, we were driving up from Wiggins, Called this store 5 times to make sure they had hit dogs available at the snack bar, or else we would eat before we got to the store, Customer service was so rude, I was transferred each time & no one answered the phone,...
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Anonymous

Anonymous Big box stores are not good on the phone. If you want phone help, call a small, local store.

#1020048
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Sams Club Customer Care Review

#1022971
2.8
Only went in to update my membership at the one near white marsh. Associate name Jamia took forever to get through my transaction the other day because she was too busy flirting with her fellow co-workers. It's nice that everyone gets along but don't flaunt your personal business in front of customers. Something that should have taken 5 minutes, took 15. Unacceptable.
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Very Poor Customer Service Review

#1015817
1.0
I had a similar experience with their incompetent delivery service and customer service. Contacted Sam's and had to tell my story to 7 different agents. All gave different loads of BS. My delivery was canceled twice last min after taking time off work and hiring movers. Worst company I've ever dealt with. 2 months later and still trying to get it resolved.
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Sams Club Sales Representative Review

#1010706
1.6
I bought a set of BergHoof cookware around 10/2016,the rep @Sams Club ,Pinellas Park,Fl.promised communications through my email. So far have not received any kind of communications .LOVE THE PRODUCT.MY EMAIL ADDRESS IS GRACIA71@GMAIL.COM.
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Short Review for February 09, 2017, Pc_payment

#1005232
I need help making a online purchase. Im getting message saying invalid credit card. My credit union said card is active. Can you take my payment. Thank you jamilah hameen 2166097159
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We could not find several products we purchase at SAMs on a regular basis, so we asked a staff member where we could find it. After following him around the store a while he finally said we do not handle it anymore. We finally stumbled on it them in different locations...
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h.kitchener

h.kitchener Your experience with items being moved around and employees clueless about just about everything is typical of a Walmart operation. Either get used to being treated badly by i...

#1019289
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Every time I call to ask a question they can't help me. Custom service (Ha) themselves tell me that they all always short staffed. Well that explains my last call to them that I waited 32 mins for someone to talk to me, plus they never replied to my repeated emails to...
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2.5
#1017780
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I ordered a few items from Sams club about 10items. Half of them were delivered and half was not. I was later notified that the items will be refunded because I was not happy with the product, this was confusing to me as I have not received the products as described on...
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#1015038
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I ordered a few items from Sams club avoid 10items. Half of them were delivered and half was not. I was later notified that the items will be refunded because I was not happy with them. I called numerous times to see what's going on, not only they had hanged up on me...
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#1015028
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My car was damaged in late December, 2016 in my Freehold, NJ Sam's parking lot by two runaway shopping carts on a windy day. Sam's insurance company refused to pay for repairs, and I lost an appeal with the same insurance company. They just decided that they are not...
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Anonymous

Anonymous Any updates, OP?

Anonymous

Anonymous Do customers point out exactly how much a company would lose from them in a year so that they will get a faster response or get exactly what they want?Why is it relevant to po...

Before they switched labels to their own brand the first pressed oil was great. Now same looking bottle and size and bout the same cost has a lot of additives of other oils and flavorings. Now this oil will not even solidify in the refrigerator as it did before. We...
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4.8
I liked
  • Good especialy early hours
#1011610
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Contact Sams Club

Headquarters Address:
Sam's Club
Member Services 608 S.W. Eighth St.
Bentonville, AR 72716
Phone:
(888) 746-7726
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I was working at the Sam's Club in Port Huron, Michigan as a janitor and maintenance and at the end of my shift on 2/13/2017 I was called into the office and was fired. They said that I was not doing my job when in reality I was trying to do my job plus the job of the...
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I liked
  • Working for them
I didn't like
  • Being blamed for others not doing their jobs
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