Anonymous

Tire Dept would not fix my flat tire Sat@6:00 I had Lifetime Warranty

Just had a horrible experience with my Fountain Valley Sam's club. I bought tires for my wifes Mecedes car i guess in 2009, today she picked up a nail today and the tire started to go flat, I pumped it up and drove to the FV store at Sat@ 6:00 with no customers any where near the tire center, the posted closing time was 9:00pm.

I walk up and the two people working there a man and a girl are there and I say I need a flat repair I have a nail in the tire, the two walk over to my car and I point out the drivers rear tire is the one and she bends down looks at it and says we don't work on this type car, I say really, Sam's installed the tires and the other guy looks at the passenger rear and says my alignment is bad and he can't repair the tire and I say bull *** what's that got to do with the nail in my tire and I say I just want it fixed and I'll install 4 new tires next week, the guy then says the tires are too old and can't fix it, I say go get your manager, 5 minutes later I show him the car and he says they can't fix it because it's out of warranty. He basically would not fix the tire and I told him the two people just wanted to go home and lied to me. His responce was terrible, insulting, and some of the worst customer service I've seen.

I have been a sales person for 30 years and know what customer service is especially when the customer is right.

Also, I had not looked it up at the time because

Sam's always took care of me, But the tires have a lifetime PREMIUM warranty for flats so they are so wrong it's trully bad customer service. I just wanted the nail pulled out and a plug put in. WOW

View full review
1 comment
Guest

They ran this big sales event at Sam's to up your membership we fell for it paid $32 for the premium membership so we could get tires fixed if they were flat no way as soon as I we had a flat tire took it in they said it would be 4 hours no way can anybody wait for hours and 95 degree heat to have a tire fixed and no way shape or form is Sam's Wholesale Club equipped to fulfill the promises they make I got my money back refunded the premier membership took the $32 to the local tire store and had it fixed immediately with no wait

Anonymous
map-marker Saint Louis, Missouri

Slooooooow lines to get out of store

It is absolutely ridiculous that every weekend we have to wait in long lines just to get out the door. It is insulting enough to have to be checked at the door as if everyone is a thief. Today the lines to get out the store were backed up all the way to the registers. This is an EVERY weekend thing. PUT A SECOND PERSON ON "CART CHECK" during the weekends. How hard is it to figure out? Plus, the whole 'check for stealing' at the door is bogus anyway. If someone has a cart full of items the employees just mark through the consumer's receipt without checking. However, if you have 20 items they look at every one. So, consumers with less than a full cart are being singled out and checked. Can someone say DISCRIMINATION.
View full review
9 comments
Guest

The door greeters at my Sam's club catch almost $2000 a month in mistakes (mostly at self checkout). This is about double their monthly salary.

They are necessary.

Guest
reply icon Replying to comment of Guest-936875

Fine. But that still doesn't explain why they don't have more people at the door checking. This would speed things up and they would catch even more mistakes.

Guest

Lolol. They aren't treating you like a thief.

They are making sure the cashiers are doing their job properly. I know from experience since I have cashiered and manned the door at SAMs club. And obviously they are gonna check your cart when you go through self check out. Who knows what's on your receipt.

Get over yourself.

You act like it's the end of the world. :grin :grin :grin

Guest

Every time I go to Sam's Club in Bowling Green, KY, I do feel like I am being treated like a thief. Checking items at the door is a bad policy. You do have to wait in long lines to pay for your items and then have to wait in another long line to get out the door. It is correct that they do not check every item in your cart. That is simply not possible without taking every item out and counting.

There is a better way of doing this than making all of your customers feel like thieves.

I was there last night and this process was even more frustrating when the person doing the check decided that it was more important to have a "visit" with the people in front of us than doing her job. I thought this was very rude and said so.

While I do save money in Sam's Club, I will be cancelling my membership. Some things are more important than money.

Guest

Every weekend to stock up at a bulk supply store? Good lawd, 19 kids and counting? Rhetorical questions, don't answer, I don't care.

Guest
reply icon Replying to comment of Guest-754447

Shouldn't have asked, you id*ot.

Guest

Just because the store is in America, it doesn't mean you have completed freedom to do whatever you want! It's their rules!

Shop somewhere else!

You're a ***.. I hope the line is longer for you next time and all the people with less get out before you!

Guest

Instead of going every weekend why not buy things you need for several weeks? That way you only have to to through this once.

Yeah they are short staffed to save money on themselves. Then again most of the items they have you can buy at regular stores for the same price.

Guest

If the lines are long on weekends why not go on weekdays. Most people go on weekends.

"It is insulting enough to have to be checked at the door as if everyone is a thief."

You don't like it go to Costco, oh wait they do the same.

"So, consumers with less than a full cart are being singled out and checked.Can someone say DISCRIMINATION."

Perhaps you can call it discrimination but you really counterdict yourself. First you complain about them treating you like a thief by checking your cart and making things off, then you complain about them not having enough people to check your cart.

The weekends are busy, they are not going to kick the other members out of the shop just so you can have a good fast experience.

View more comments (8)
Anonymous
map-marker Newark, New Jersey

Purchased a TV on Dec2, 2013 and still waiting for it on Dec 18,2013

Purchased a 60 inch vizio TV on Dec 2, 2013 and it is Dec 18, 2013 still no TV. I called Sams club customer service and realized that they are passing the blame to fed ex. Customer service could have just stopped the delivery to my house and allowed me to pick up the same television which I found in stock at the club by me, but they said they could not. Walmart and samsclub ship to home and site to store is a big joke. Not 1 customer service offered a giftcard or coupon on next purchase or even refund a portion of money. Long gone are the days of the customer always being right.
View full review
1 comment
Guest

"Long gone are the days of the customer always being right."

Yeah, no sh/it, that's because they're usually not. Take this case for example; you neglected to tell us how long the shipping that you agreed to would take, and now you want to change the terms of your deal.

It doesn't work that way bud.

You didn't get a coupon or discount because you didn't deserve one, it has nothing to do with customer service. :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry

Anonymous
map-marker Tampa, Florida

Sam's Club didn't deliver product and refuses timely refund

So I ordered from Sam's Club.com (order #249988****) and they sent an item that was damaged so instead of delivering to me they sent back to Arkansas. I called when I saw it was going back. They did nothing. Been weeks now and 3 rude supervisors. They told me the only way to get it for Christmas was pay a 2nd time and pay for express shipping and they might provide my refund within 14 - 30 days. Buyer beware! They take your money and do not give your the product. After calling again they decided to ship it to come AFTER christmas which is not what I wanted and I now have to REFUSE it, wait for it to go back to their warehouse and THEN WAIT 14 - 30 days for a refund.
View full review
Loss:
$65
1 comment
Guest

crybaby

Reghan Sfx
map-marker Norfolk, Virginia

Meat manager in Newport News, Va.

I requested the butcher to remove a very heavy chunk of fat from a roast where I was told that they won't do that. There is a sign stating that policy for resale, I am not resale. On speaking to the manager, I was given baby reasons like, if we reopen that package and cut into the meat we would be subjecting it to bacteria. I requested a roast prior from repackaging where I was now informed that they come that way and could you imagine if we had to do this request 3,000 times a day. My reply was that it was obvious that there is not a butcher, but a repackaging system. Even after he assured me, that they had a butcher system. A normal butcher would take care of a customer request, especially if he had 3,000 customers buying his product each day! My remedy, do to non-customer service, was to put back everything and if this is going to be how I am treated in the future I will turn in my membership, for it is better to pay one or two cent more per pound at Farm Fresh where their real butcher will cut your request!
View full review
Loss:
$275
2 comments
Guest

Sams Club does not have butchers they have meat cutters. Butchers can unionize like the tried to do at Walmart so Walmart closed down ever single meat department and fired every single butcher.

All there meat comes in prepackaged now. Sams meat cutters cut very specific cuts and thats it. There is no deviation. Taking something that has been cut and wrapped and cutting it a second time is against the health code.

If that was something that was discovered the health department would rain down fines like the hammer of god. We would make a cut a roast for you but the only thing you could request about it was how big or how many pounds it was. You still have to call in your order 24 hours in advance. Making specific or fancy requests would get rejected.

If you need that much service you should consider a boutique butcher shop. They specialize in fancy. Sams Club specializes in quantity.

My store constantly refers people to the butcher shop down the road.

LTCC its good to see that you can act like a normal person instead of a troll all the time.

gerald claude

Never had this problem in the Sioux Falls SAMS, in fact they often cut my ribs into short ribs upon request. With so many options available....you would think the manager would pull his head out of his can and honor any request as long as it results in a sale and does not violate health standards. Did you speak to the meat department manager or store manager?

View more comments (1)
Anonymous
map-marker Chicago, Illinois

Don't buy tires - they won't honor the warranty!!!!

Bought 4 new tires less than a year ago. Two of the tires fell apart. They wouldn't honor warranty because they said caused my "vehicle mechanical failure" like bad struts or out of alignment. I knew that wasn't true has the car was low mileage and well maintained. It had also been fully serviced recently. Got a statement from the licensed volvo dealership that absolutely nothing wrong with car and had been fully maintained during entire period. The statement also noted the tires were clearly defective just by looking at them. Brought the statement in to SAMs and they still refused to do anything, even though admitting the tires were possibly defective!!! They were rude and kept changing their story. (Before I spent hours getting the statement said they would honor warranty if I got the certification nothing wrong with car). Bottom line they are scam artists. Pay alittle more a get honest service at a dealership!!!!! Sam's is bad news!
View full review
Loss:
$700
Genelle Rjl
map-marker Medford, New York

Angus Beef!

I have in the past year bought what was labeled as, "Angus Beef," I have bought, "Black Angus Beef," in other stores and it was, tender, tasty and cooked up easy to cut. I bought, "Angus Beef," in SAMS Club in Medford, NY on several occasions, if that was, "Angus Beef," it was the worst beef I have ever tasted!

I paid, $26.00 for it and it was so tough, I had to feed it to my dog! It was like eating leather!

I will never buy anything from your, meat section again! If your buyers think that the, "Angus Beef," they are buying, is, "Angus Beef," they either don't know what they are buying or they are cheating their customers!

View full review
Loss:
$26
4 comments
Genelle Rjl

I worked on the NYC waterfront back in the 1960's. The pier I worked on was situated near the, Chelsea Meat Market.

I knew many butchers and I learned a great deal about how to choose meat. I know what, "Black Angus Beef," is and I know about how meat is graded, "Prime, Choice, Etc. This was, "El Crapo!" I did buy the same steak a year or so ago, after trying to eat my latest purchase, I remembered it was just as bad!

It took buying it once again, to recall how bad the first time I bought it! Never again, "Screw Me Once, Shame On You, Screw Me Twice, Shame On Me!"

gerald claude

Best two steaks I have ever grilled up came from my Sioux Falls SAMS.....had them two weeks ago. Would not hesitate to purchase again.

Guest
reply icon Replying to comment of gerald claude

Who are you and what have you done with the real LTCC? On a side note which do you prefer the Strip or Ribeye? I can't decide myself.

John N Mzy

Buying meat from WalMart is a mistake. They sell the cheapest possible.

Take a look at the package.

It may say "Angus Beef" but if it does not say "choice" then it is a cheaper cut, more likely "select".

View more comments (3)
Anonymous
map-marker Berwick, Pennsylvania

Customer service at member service

Customer Service is a joke...First, it took a very long time to actually reach a real person. When I finally did, this person was hard to understand and was no help whatsoever. My questions were answered by her telling me that I can find this information on my statement. I asked her twice and both times she referred me to my statement! At no time did she try to understand what I was calling about. (A very high increase in my minimum payment with no significant change in my charging habit.) It would appear that GECRB is taking over everything and doing a poor job of it.
View full review
1 comment
Guest

I find it very upsetting to actually buy a membership every year, and to go to Sam's and shop once every two months some times more often than that to have a plain clothes security to follow my husband and I around the store, from the time we got in the store all the way until we walked out of the store, that is nothing but harassment and that is illegal. We have been a member for many years, and will be getting Legal advice about this situation, we have spent a lot of money in this store to be harassed by dirty unclean people watching everything we do when entering the store just to shop. I have a lot of written checks to prove all the money we have spent in this Sam's Club in Glen Carbon Illinois, will be talking to Attorneys about the harassment!!!!

Anonymous
map-marker Rowland Heights, California

Absolutely clueless employees

I used to be a club member and have been considering renewing after several years of not shopping here. I saw a commercial a week ago announcing a special event weekend that anyone could attend, membership not required. I decided to head down there since it seemed too good to be true and it was. When I tried to pay for my items the cashier had no idea whatsoever about the event and sent me to customer service where I stood for a good 20-30 minutes. I was pretty much made to feel like a delusional *** and it was pretty humiliating. None of these employees had a clue about the event despite the fact it was advertised on a commercial on national television. Safe to say that was a deal breaker and I am not renewing.
View full review
Anonymous
map-marker Las Vegas, Nevada

CAUTION, DO NOT APPLY!!

I currently work for Sam's Club & I'm also in the process of looking for another job. I too agree with many of you on the upgrades, credits, & renewals. Its simply dumb. If the members don't want a credit card, stop pushing it. If the member don't want to renew, why does that count against me? No one can force another to pay for their renewal unless I have a gun to their heads. And plus memberships? Its not worth a *** thing. To pay an extra fee for discounts off of certain items with limits to them? Toilet paper, paper towels, I understand the limit to some extent. If it was 4 per membership or 2 per card, understandable. But when it comes to food? Come on!! Example, the newly revamped plus membership adds $3 off certain meats but is limit 1 per membership. That's ***. When I shop for food, I buy more than 1 package. I truly do understand plus member's frustrations. And now they're giving out FREE discounts to EVERYONE? Its not worth to upgrade. And then on top of all this stress about numbers? They NEVER gives us our breaks on time. Most of the time, when we work full shifts, we don't even get our last break. Surely that's unprofessional. But who can I complain to without being coached? Its always a numbers game & they talk about some bonus. But why is it that the one (cashier) who is working to get these upgrades and credits has the smallest bonus (we're basically the bottom of the food chain) while the guys above us (COS, managers, etc.) gets twice the amount if not more? All they do is tell us cashiers what to do, how to do it, but when it comes down to them? They don't practice what they preach. They tell us that we need to transfer EVERYTHING and they want us to do this throughout our shift and expect us to be happy? These people above us can't handle half the *** they put on us, its sickening. They have to realize that it is tiring transferring 30+ cases of water from one flatbed to another in a single transaction. That's not even counting everything else that has to be lifted and transferred. And all done in a 4 - 8 hour shift. When we need bathroom breaks, its always on their time. I've been forced to hold it for almost 2 hours because they wouldn't give me my break and wouldn't give me a bathroom break. But the COS make sure that they get their breaks. They make sure they get their lunches. I was told today by one of the managers that I shouldn't clock in five minutes early if that's not my scheduled shift. But the COS won't let me leave on time? Explain that concept to me? If I'm scheduled from 9 am to 5 pm and I'm told I can't clock in at 8:55 am because my shift starts at 9 am, but the COS won't let me close my sign 10 minutes before my shift ends so that I have enough time to take care of the remaining members and count my drawer down. How is it okay for me to stay over my shift but not okay to clock in a few minutes early? I'm not understanding this concept. But what really gets me is this, when I first started, I was bringing in upgrades and credits like crazy. 4 - 5 a day. Then after my 90 day evaluation came up, I was told that I couldn't get a raise because I got a 95% out of a 100%. Fine. Whatever. After a few months, I wanted to transfer within the club but was told that I have to get ALL my numbers up. (Renewals has always been my weakness because I can't force someone to renew, its just impossible.) So how is it that these new guys come in, after several months of poor numbers, get to transfer departments? This isn't fair. I've been yelled at, insulted many times, and had money and membership cards thrown at me because of the managers & their RULES. I actually HATE my job, so much so, I want to cry. I dread going to work, being there, surrounded by people actually turned me into a loner. When I go home, I don't want to be around anyone. I can't stand people, in general. But I can't just quit because unlike many of my other coworkers, I have a family to take care of & grown up bills. So if you're thinking about applying at any Sam's Club, be aware. Its stressful. Its exhausting. Its not worth the measly $9/hour+ (depending on experience). & if you're pregnant, caution. My coworker who was in her first trimester had miscarried because of transferring and heavy lifting. She told not only our COS but also personnel and who knows who else about her pregnancy. Our COS told her that, although she's pregnant, its apart of her duties. Even with a doctors note, if she refuses to transfer or do any heavy lifting, they could fire her for that. So as the story goes, she lost the baby. So, no. I don't recommend ANYONE applying here unless you are ridiculously desperate like I was. Its not worth being stressed out, taken for granted, stepped on, lashed out at, or losing an innocent life over. No job is.
View full review
3 comments
Guest

They abuse there employees im pregnant and they want me to lift I already had 2 miscarriages working at that *** hole *** sams club I ain't lifting *** anymore and if I get fired I will sue they are the worst company to work for they told me to lie to my members so I could get numbers and sell I hate this place I know sam Walton would turn in his grave if he knew what was going on also a manger sign there numbers in cuz I locked out for lunch told me to keep going and finally sent me inn lunch when the store was closed do not work here they are evil they steal money from members and lie to members about *** to get more money again *** sams club

Guest

I feel your pain.

Guest

Stop ***! I also work for Sam's and I was a cashier.

I am now working the front desk. It is your job to sell and let people know about the products. If you don't like it, switch departments! You can if you wanted too.

However, you seem like you have a poor attitude so I can understand why they wouldn't want to let you move up. I also don't understand why you aren't gone.

View more comments (2)
Anonymous
map-marker San Antonio, Texas

No more battery warranty hidden by false claims of bad alternator

Saturday, 7 December, my Oct 2011 dated Sam's Club battery died while waiting for some folks. After getting a jumpstart, I went back to the Sam's Club (DeZavala and IH10 in San Antonio) where they swore my battery was just fine but my alternator was bad. They also mentioned in passing that since the move away from Interstate Batteries the claims process has become difficult. Once they told my the alternator was bad and provided me with their printouts, I went to the Ford dealer and spent over $50 having the alternator tested - it came back as good but the battery failed the load test. I bought a new battery from Ford because it was clear that it would be a long drawn out name calling kind of contest to get Sam's to stand behind their product. I don't mind that Sam's Club elected not to honor the battery warranty nearly as much as I am hot under the collar about the extra cost they shoved off on me in their (successful) attempt at stealing the warranty balance from me.
View full review
Loss:
$50
Anonymous
map-marker Charlotte, North Carolina

It took 3 Months for them to Process mty refund, STILL wont give my money back!

Let me start out by saying that the carswell mattress itself is okay for the money. It says plush but it doesn't really have a lot of give, so its really more for people who prefer a firmer feel. It is also VERY HIGH, so you may want to consider a low profile or youll be sleeping 3 ft off of the ground. My issue is with SamsClub.com. I ordered the carswell on April 8 2013. It came during the 2 week period they scheduled with me,that was fine.The day I got it however(april 22), i realized I made a mistake because my new bed I was gifted was a full and not a queen like the mattress id ordered. No worries, I used their "Easy Return Policy" and called the next day for them to pick it up and id just buy a bigger size when I got my money back. They told me it would take two weeks to pick it up..I said ok. The lady even offered me a rapid refund so that way I could order a new one quickly. I got the confirmation email 3 days after I called saying it would hit my account in 3-5 days. Sounds good right? Well three days AND two weeks came and went and I was left wondering what was going on, so I called. The rep said they hadnt even scheduled the pickup, so he did it over the phone with me. Said wait two weeks.Said the money should be there but hed check on it. I was annoyed but okay. On a hunch I waited 7 days and called back to reconfirm...pickup had NOT BEEN SCHEDULED and on top of that, I didnt have my money back after they promised it to me AGAIN. (Its been 21 days since they originally said id get my money) I call them, and they tell me they refunded it already and I have the email to prove it!I told them I had not, and they asked me to fax in my bank statements proving i hadnt gotten the money. I did. I had to keep calling because I got no answer and then they told me that I wont get my money back until the item has been restocked.. Im sleeping on my couch because I dont want to mess up the mattress before they pick it up. I call again the following week, same story "Oh it hasnt been scheduled, we dont even see where you called". ARE YOU SERIOUS??? " This continued with at LEAST 15 phone calls over a period of THREE MONTHS. Each one, nobody knows what im talking about, nobody knows why my pickup hasnt been scheduled, nobody knows when theyre going to come get this thing out of my house. I spoke to countless reps, supervisors, and any samsclub affiliate I could get on the phone. I didn't get the pickup call until over 3 months later! I had a mattress i couldnt use just sitting there because there is no line of communication with their employees.Ive been sleeping on my couch for THREE MONTHS at this point because I was scared to mess something up and they tell me they wouldnt take it back. I asked to speak to corporate and was told there was none. They finally picked it up on July 9 (Three weeks ago) after I originally called them to get it in APRIL. Then they tell me that my refund would be processed in 3-5 more days. I call on day 5. "Oh no it's 10-14 BUSINESS DAYS, no weekends". Day 14 was this past monday. I call AGAIN, "Im showing the refund has been processed, it should hit your account in 24-48 hours" . Thats today. This morning? No Money. I call AGAIN. The supervisor tells me that the refund HAS NOT BEEN PROCESSED AND WILL TAKE ANOTHER 10-14 days!!!!!!!!! I cannot afford to buy a new mattress until I get my refunded money back. I wake up sore every day from sleeping on the couch. Even about a month after these issues, I still considered buying from SamsClub again, but there is NO way in *** Id recommend them to anyone now. What business do you know that will blatantly lie to you?How are you going to tell me in one phone call that youve scheduled my pickup/refund and when I speak to someone else right after that they have no record of me ever calling to arrange that? How do you keep pushing back the date that my money is due back to me and then lie and tell me its coming and THEN tell me you havent yet even begun the process??? Ive called and gotten one answer, then called Right Back and gotten something completely different on several different occasions. Its gotten to the point where I call at least three times for any question that i ask just to go with the majority answer and hope that its truth .I Dont know if their reps dont know how to do their jobs or if theyre just tired of me calling. Im convinced they just tell me what they think i want to hea r to get me off the phone and then they ignore me. All I wanted was for them to pick up the old mattress and give me my money back so i could buy a bigger size since they dont do exchanges. I was still going to do business with them! But now,all i want is my money back and to cut ties and be done with this.My health is suffering. I dont sleep well at night and i wake up in pain. I cant even afford to buy a new mattress until the refund money comes in.Unless you want to be swindled, lied to and without your money for extended periods of time, DO NOT BUY FROM SAMSCLUB!!!!
View full review
Loss:
$520
Onika Zwq
map-marker Saint Peters, Missouri

Who to blame?

Last week I bought a GPS ASUS tablet from Sams. Total for both was a little over $400. Cashier asked for extended warranty plan and although I usually don't get them, I went ahead this time. Went to customer service and the had the GPS, but not the tablet. Customer service employee asked who sold it to me. I didn't know the employees name or lane number. I asked if that info wasn't on the receipt. But, they just had to have someone to blame. The didn't have any more, so they began to return the tablet and I was not real happy that I had to ID the cashier and that they couldn't figure it out even when I pointed the employee out. I was getting frustrated over the whole experience of them not having the item I paid for and for the rep needing someone to blame, so I said they can return the GPS also. They didn't argue, but immediately called a supervisor because of the return being over $400. She got all inquisitive to the customer reps, but never said or asked anything of me. I would think a supervisor would want to talk to the customer that is standing right there instead of pretending I didn't exist. This was at the St. Peter, MO. location. The next day I went to Wentzville, MO. location and purchase the same model GPS. This time I wasn't asked for the warranty plan. I asked the cashier if their was one and she replied it didn't come up on her screen. I went to customer service and asked about the plan. They took a few minutes to find out if one was offered, but not before they asked which cashier checked me out. I said isn't that info on the receipt? I said I didn't ID the cashier. The looked up a lane number on the receipt and then went to a log book to see who sold it to me. I was a Sam's member for years, then switched to Costco. Finally a Sam's was built in Wentzville (closer to me). I am NOT renewing Sam's. To be sold something they are out of should not been allowed on the computer system. Isn't POS supposed to keep track of the inventory and sales? But, okay, things slip through. Cashier was supposed to verify it being in stock before the sale, but okay, things slip through. Was is my issue with both stores is customer service wanting to blame somebody, not rectify or console, but just simply to blame. If they went to such length to blame their own employees in front of the customer, then wow, they must really be critical of customers behind our backs. I'm a customer. One that is not always right. But Sam's should train their employees not to be critical of the company or employees in front of customers. Find someone to blame after I leave. Supervisors that come to approve a $400 return should be professional enough to try to set things right with the customer while and when the have the perfect opportunity to do so. I will not renew with Sam's. I will drive a little further and go to Costco. Monetary loss to me is none. Monetary loss to Sam's over $400.
View full review
Anonymous
map-marker Chesapeake, Virginia

Sam's club 30% late penalty, Usery!

My bill for the month(email) was most likely tied up with all the ads Sam's sent out this last month, or I am totally at fault, who cares? The amount was $85.41 and when I called today it was $110.41. Almost 30% in a penalty for 1 day(due the 6th). I cancelled my credit with them, BJ's let you use any type of credit, all manufacturers coupons and gives you back a certain percentage of what you spend, they even take American Express! Sam's does have the best hotdog deal, but with the $25 they charged me I can get BJ's hot dog deal! Be careful with Sam's Credit they have no soul!
View full review
3 comments
Guest

No the problem is that they have no souls, the problem is that you are someone who is old enough to have a credit card who refuses to take responsibility for her mistakes. Before giving cards to people they should make sure no only that they are old enough to have one, but responsible enough to as well. They should not give someone a credit card with the irresponsibility of a seven year old.

Guest

It's not a percentage, it's a flat-rate and you might as well cancel all of your credit cards and never apply for one again because that is what they all do. :zzz :zzz :zzz :zzz :zzz

It's not Sam's Club's fault that you didn't pay your bill on time.

Next time, I suggest having your mommy call them since you are clearly not mature enough to handle your own business. :cry :cry :cry :cry :cry

Guest

um yes you are at fault. the email would not be "tied up" as you claim it's YOUR fault for not reading through your emails and paying your bill on time. now theycan give grace periods and undo late fees for customers but you're obviously one they would not and you decided to complain to a bunch of strangers on a board that no one of importance would even see

View more comments (2)
Anonymous

Overcharge

The Sam's on Katy frwy in Houston at beltway 8 has over the last few years overcharged me at least 3 times. The last time was about a week ago. I realize that its only my word against theirs since I didn't check my receipt until a few days later. I'm sure it could be honest mistakes but its seems strange since I also have been overcharged at the Walmart on N. Gessner which I don't go to anymore because it takes too long to get checked out. I now have been going to the new one on Antoine @ katy frwy. And wouldn't you know it. A few days ago I got overcharged for a $8 package of meat that I didn't even get. Figure that one out???

I have a solution for Sam's since I only go about 3 or 4 times a year. From now on I'll count the number of items I have, pay for it, but not leave the register area until I match the number with the receipt. As far as Walmart goes I don't know since everything is in bags. I guess when in line I need to quit flirting with women and pay attention to what is sliding across the glass.

I'm not trying to get anyone in trouble or get refunds. But if it's happening to me then it's probably happening to a lot of other people. It could be a clerk problem, a store manager problem or heaven forbid, a corporate problem. Personally I'd like to believe that it's just honest mistakes. People are unfortunately, human.

Have a nice day.

View full review
Loss:
$50
  • 1
  • ...
  • 123
  • 124
  • 125
  • 126
  • 127
  • ...
  • 159