Sams Club
Reviews and Complaints
Tire Dept would not fix my flat tire Sat@6:00 I had Lifetime Warranty
Just had a horrible experience with my Fountain Valley Sam's club. I bought tires for my wifes Mecedes car i guess in 2009, today she picked up a nail today and the tire started to go flat, I pumped it up and drove to the FV store at Sat@ 6:00 with no customers any where near the tire center, the posted closing time was 9:00pm.
I walk up and the two people working there a man and a girl are there and I say I need a flat repair I have a nail in the tire, the two walk over to my car and I point out the drivers rear tire is the one and she bends down looks at it and says we don't work on this type car, I say really, Sam's installed the tires and the other guy looks at the passenger rear and says my alignment is bad and he can't repair the tire and I say bull *** what's that got to do with the nail in my tire and I say I just want it fixed and I'll install 4 new tires next week, the guy then says the tires are too old and can't fix it, I say go get your manager, 5 minutes later I show him the car and he says they can't fix it because it's out of warranty. He basically would not fix the tire and I told him the two people just wanted to go home and lied to me. His responce was terrible, insulting, and some of the worst customer service I've seen.
I have been a sales person for 30 years and know what customer service is especially when the customer is right.
Also, I had not looked it up at the time because
Sam's always took care of me, But the tires have a lifetime PREMIUM warranty for flats so they are so wrong it's trully bad customer service. I just wanted the nail pulled out and a plug put in. WOW
Slooooooow lines to get out of store
Purchased a TV on Dec2, 2013 and still waiting for it on Dec 18,2013
Sam's Club didn't deliver product and refuses timely refund
Meat manager in Newport News, Va.
Don't buy tires - they won't honor the warranty!!!!
Angus Beef!
I have in the past year bought what was labeled as, "Angus Beef," I have bought, "Black Angus Beef," in other stores and it was, tender, tasty and cooked up easy to cut. I bought, "Angus Beef," in SAMS Club in Medford, NY on several occasions, if that was, "Angus Beef," it was the worst beef I have ever tasted!
I paid, $26.00 for it and it was so tough, I had to feed it to my dog! It was like eating leather!
I will never buy anything from your, meat section again! If your buyers think that the, "Angus Beef," they are buying, is, "Angus Beef," they either don't know what they are buying or they are cheating their customers!
Customer service at member service
Absolutely clueless employees
CAUTION, DO NOT APPLY!!
No more battery warranty hidden by false claims of bad alternator
It took 3 Months for them to Process mty refund, STILL wont give my money back!
Who to blame?
Sam's club 30% late penalty, Usery!
Overcharge
The Sam's on Katy frwy in Houston at beltway 8 has over the last few years overcharged me at least 3 times. The last time was about a week ago. I realize that its only my word against theirs since I didn't check my receipt until a few days later. I'm sure it could be honest mistakes but its seems strange since I also have been overcharged at the Walmart on N. Gessner which I don't go to anymore because it takes too long to get checked out. I now have been going to the new one on Antoine @ katy frwy. And wouldn't you know it. A few days ago I got overcharged for a $8 package of meat that I didn't even get. Figure that one out???
I have a solution for Sam's since I only go about 3 or 4 times a year. From now on I'll count the number of items I have, pay for it, but not leave the register area until I match the number with the receipt. As far as Walmart goes I don't know since everything is in bags. I guess when in line I need to quit flirting with women and pay attention to what is sliding across the glass.
I'm not trying to get anyone in trouble or get refunds. But if it's happening to me then it's probably happening to a lot of other people. It could be a clerk problem, a store manager problem or heaven forbid, a corporate problem. Personally I'd like to believe that it's just honest mistakes. People are unfortunately, human.
Have a nice day.
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They ran this big sales event at Sam's to up your membership we fell for it paid $32 for the premium membership so we could get tires fixed if they were flat no way as soon as I we had a flat tire took it in they said it would be 4 hours no way can anybody wait for hours and 95 degree heat to have a tire fixed and no way shape or form is Sam's Wholesale Club equipped to fulfill the promises they make I got my money back refunded the premier membership took the $32 to the local tire store and had it fixed immediately with no wait