Sams Club
Reviews and Complaints
SAMs Club tire service just the tip of poor management iceberg.
Sams club needs to train their staff-long wait
Sams Club Battery Prorating Fiasco
I just went to Sams Club in Catonsville, Md with a dead battery that had a 108 month warrenty (free replacement in the first 36 months). The battery was exactly 7 years (84 months) old & I asked for a prorated reduction on a new battery (which now has a 96 month warrenty). I was told by the auto clerk that they didn't do prorations, only free replacements in the first 36 months, because Sams had switched battery manufactures and therefore wasn't responsible for prorating the old battery for a new one.
I don't know how many people this *** shoves off this way, but it wasn't going to be me!! I told him to get his manager & after 10 minutes waiting, he returned with someone who had only his first name 'Jesse" on his name tag & that he was some type of empolyee trainer. He told me the store manager was at a conference somewhere. He initially tried to support the same BS about prorating, until I pointed out the sticker affixed to my dead battery that clearly spelled out how to figure out the prorating. It said to determine the remaining months left on the battery warranty. Mine was 24 months (108 -84). Then determine the percentage of time left on the warrenty 24/108 which equalled 22% The prorated discount that would be applied to the new battery purchase was 22% of the price of the new battery. (NOT 22% OF THE PRICE OF THE OLD BATTERY!!) My prorated discount amount was $16.47 -
Even after all this, this Jesse wanted to verify my original purchase from 2005 on their computer, had to called his distributer, wanted to look up the prorated amount on some chart he couldn't find & tried referring to some pile of disheveled paperwork under the counter. Then, I guess satisfied that he'd wasted enough of my time, took me over to the customer service desk to process the prorated. I spent 50 minutes doing what should have been a 10 minute transaction.
I did use my cell phone to take a picture of the Sams battery guarantee & proration label that was on the top of my old battery since this is probably the only way to verify this whole fiasco.
I did call Sams web site contact number & the rep seemed honestly concerned & I guess we'll see if the Marketing Manager for that area calls me as she promised. -Stay tuned!
This is not my first bad experience at Sams Tire. The last time I left my car to have my Sams purchased tires rotated, I got a summons over the store speaker system, and when I responded, they told me I had defective wheel locks on my car because the wheel lock key was not fitting properly in the wheel lock. When I went into the shop, I discovered that the tire guy tried using the compressed air power wrench to remove the wheel locks & stripped them. Any dummy knows you remove the wheel locks with a hand wrench, not a power wrench. He said he didn't have a hand wrench because his managers removed then from the work shop. Sams had to replace all the wheel locks & matching custom lug nuts.
Needless to say, my next set of tires didn't come from Sams. PS: I also install all my batteries myself.
No money, no product & they avoid you like the plague.
Discontinued a liked item-Cinnamon Apple Straws
I visited my local store in St.Joseph,Mo. the other day to learn they took the Cinnamon Apple Straws off the shelf and replaced them with Veggie Chips.They already have Veggie Straws on the shelf and added the Veggie Chips(2 like items).The Cinnamon Apple Straws were recommended by the Rehab center at our local hospital to my husband after he suffered a heart attack and had to readjust his eating habits,he would even take them to work and all of his co-workers loved them as my family also when we would go on vacation we would take them.Grandkids loved them also-So now we wont be able to get them unless I contact the company on my own which is World Gourmet Marketing inButler,New Jersey.Would hope Sams Club will see the BIG mistake they made in doing this and bring them back
Sams Club stinks
Sam club workers are bad!
They treated my mother poorly
Embarassed by customer service in front of a line of people
Sam's gas ripoff
I will like to complain place a complain about Sam' s club in reference to their gas prices on store #4776 in Huntsville AL. I'm a member at Sa's club and I expect the gas to be cheaper at Sam's club than any other gas station in town.
On September 19, 2012 i fill up my truck at this gas and once I departed the station not even a mile down the road there was a Jet Pep gas station with a Lower price. If I pay a member ship fee I expect Lower prices than any other place in town.
Gave me a hard time trying to buy a giftcard
Sam's Club Tire Rip-Off
SAMS CLUB CANNOT FIX CAR TIRES! BEWARE!
Cant shop till after TEn without an Advantage Membership
Give me a break! If you do not have a Advantage card you can not enter SAMS untill after 1000 am.
This is just greed; an attempt to get poor people to spend a extra 60.00 to shop at thier Store. My husband and I both are furriuos. WE Will no longer will shop at SAMS or even buy another 40.00 membership. And the advantage membership is only a advantage to SAMS.
I dont need 50 cents off of 200 diappers. SO dont be bullied into buying a advantage membership; take your money to the dollar store and just buy 20 of everthing.
Sams Online sends mixed order, can't fix it
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Maybe these people at the service desk were new and haven't been training long. Yes, member services is the "switchboard" of the store.
Did you ask to see a manager? Or, did you just take out your anger on the unfortunate workers at the desk?
Entitled whiner....