Update by user Sep 29
Well, it is now 9/29/2019 and have not heard one word from Sam's as to how to get a replacement part even though they still sell a similar product from the same company.
Original review posted by user Aug 30
Undoubtedly Sam's Club does not believe in bad reviews. I have a 3 year old sofa that is broken and can't get a replacement part!
The following is my review and comments from Sam's review moderator:
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Your opinion is very important to us and the Sam's Club community. We appreciate you taking the time to write a review on Roosevelt Console Loveseat. Unfortunately, your review did not meet our guidelines for posting on our site.
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Review of Sam's Service and Marks and Cohen Prod.
I purchased a Marks and Cohen previous model sofa Item #158943 a BUCK Fabric Reclining Sofa May 12, 2016 order number 2226793658 Old Sam's Customer No.
10159100070256813 and less than 3 years of use the right side recliner handle broke off. I continued to use it broken, and then on 8/28/2019 the lever broke completely and is now unusable. After contacting Sam's to find out who to contact for a replacement part. They were no help at all.
Said since they didn't stock that specific item anymore they could not help! So I'm stuck with a 3-1/2 year old recliner that can't be used to recline. It would be nice for either someone knowledgeable from Sam's or Marks & Cohen to help me out. Please respond to email@example.com
Contact Customer Service with questions or concerns.
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This email was sent by: Sam's Club
2101 S.E. Simple Savings Drive, Bentonville, AR, 72716-0745, USA
Reason of review: Poor customer service.
Monetary Loss: $599.
Preferred solution: Let the company propose a solution.
Sams Club Cons: Refused to communicate a solution for replacement parts for sofa.