Richard V Hfz

Beach Blvd Sam's soda machine inoperable for over 6 mos. No Diet Dr Pepper

Sams Club - Beach Blvd Sam's soda machine inoperable for over 6 mos. No Diet Dr Pepper
The Beach Blvd Sams has had their soda machine out for over six months, with no Diet Dr Pepper. This has been addressed to corporate headquarters and Beach Blvd before. Why have they not fixed this after all these months?
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Pros:
  • Great merchandise at great savings
Cons:
  • Do not fix the small things that customers care about

Preferred solution: Fix the damn soda machine that has been out for over 6 months, and get Diet Dr Pepper

Eh T

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Verified Reviewer
| map-marker Lincoln, Nebraska

About my credit payment

Sams Club - About my credit payment
They see like I didnt make my payment so I dont know how to do but I have something to proof it! So help me with this problem please!
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Ariadne Ytl
map-marker Miami, Florida

Lost card

perdió tarjeta o no la encuentro, necesito verificar si alguien la utilizo, y cual es el balance de la cuenta
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User's recommendation: Mucho información requerida, no es de mi agrado , necesito hablar con un humano

Johntavious Aco

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Verified Reviewer
| map-marker Houston, Texas

Lost my card

Your system sucks if you want to collect real money from us as a customer I would like to speak to a real person
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Connie G Kdm

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Verified Reviewer

Order going to wrong address.

Sams Club - Order going to wrong address.
I placed an order around 8-9 hours ago. Email from fed ex that they received the order. It has the wrong delivery address. Ive called Sams club and Sams club .com to Chang the order. They told me I had to call fed ex to change address. I called fed ex and was told Sams club had to change it that I couldnt. I was told numerous times that they couldnt change the order. I asked to cancel the order and no one could find the order by the order numbers I was given. So instead of the order coming to Illinois it is going to Oregon! Something is wrong that no one can do anything with the order
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Loss:
$64
Cons:
  • No one in customer service can help

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t ever ship

Anonymous
map-marker Lancaster, California

Unresolved complaint

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DontDo notMy husband purchased a 55" Samsung TV online as a gift for my elderly sister in law. The TV was delivered to the wrong apartment number. I explained the situation to Sam's Club, the rep said she would escalate the complaint, but she would not transfer me to a Supervisor. I waited a couple of days and it's still unresolved.
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User's recommendation: Do not opt for delivery. Untrustworthy.

Dakayla Kcm
map-marker Jacksonville, Florida

Needed help with an online purchase

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Didn't receive everything that was included. Customer service was great and the customer service supervisor resolved issue.
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User's recommendation: Sam’s club online and in the Store do truly care about their customers!!

Nicola D Ndn

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Verified Reviewer
| map-marker Provo, Utah

What is going on with Walmart/Sam's Club

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Hello Kimberly,

I want to start by saying that I used to be a very dedicated Walmart/Sam's Club customer. My recent most recent experience with Sam's Club was with regards to your $8 membership promotion.

I was a member last year but since there are no Sam's club close by where I live, my wife and I agreed we would not renew our membership this year. When I saw the $8 promotion, I figured, "what the heck" and I would go get a new membership for this year too. I figured there would be some restrictions, so I combed Sam's website and found the following,

"* Join as a new Sams Club member for $8 plus applicable taxes. Offer expires June 26, 2022 and may only be redeemed at Sams Club locations; may not be redeemed online.

Limit one (1) special priced membership per person. New [individual] Club memberships only; Plus memberships excluded. Not valid on renewals or with any other offers or discounts. Must be age 18+; membership is subject to qualifications.

Membership cards are non-transferable and are valid at all Sams Club locations nationwide. Walmart and Sams Club associates are not eligible for this offer. Primary memberships are valid for one year from date of issue. Visit SamsClub.com/Privacy to view our privacy policy.

Void where prohibited. Auto-Renew: By accepting this offer, you agree to the terms and authorize annual recurring charges to any card on file for your Sams Club membership fee and any add-on memberships, as well as any applicable taxes at then-current rate for your membership level every year until you cancel. For terms or to turn off auto-renew at any time, visit any club location, call 888-746-**** or sign in to SamsClub.com and go to Auto-renew settings in Your account. Subject to complete terms.

This offer is limited and may be terminated or changed at any time."

I still was a little weary as I noticed the text that said "new Sam's club member", so I tried to call three of the local Sam's club so I could verify if this would exclude me since I had recently expired as a Sam's club member. All three Sam's club basically ignored their phones, so I had no choice but to drive 20 miles to the Provo store and wait 30 minutes in line to be told that I would not be eligible for the $8 offer unless I had not been a member for the last 6 months. In retrospect, it felt like the whole point of this exercise was to try and upsell me on the premium $55 membership since that was how our conversation began. As soon as I told her, no I was not interested in the premium membership as in the past, they have never benefitted me in any way, she noticeably appeared disappointed.

Even after She told me I was not eligible for the $8 deal, she thought she could quickly move me over to the $55 membership again.

My first question is why couldn't you put that text on your website? If that is asking too much, do not make the requirement that a person must drive to the location to be rejected. Have the membership eligibility be verified online so that I don't have to waste my time and gas.

I know you are likely isolated from the management of Walmart but I also know that Sam's is owned by Walmart. My experiences have been particularly disturbing with Walmart as well.

Now when I go to Walmart, I have to take pictures of all the price signs and compare them against what actually pulls up when I ring the item up at the register. Maybe its just an accident, but it seems to happen for about 1 out of every 10 items I go to purchase (especially at the American Fork, Utah store).

Walmart has done an amazing job of throwing me into the arms of Amazon. At least when I purchase something from Amazon, I get charged what they advertise it as.

I realize the primary objective of large corporations is to squeeze as much out of their customer's as possible, but there should at least be the appearance of trying to create a friendly, trustworthy experience.

I am old enough to remember the fall of Sears. All I can say is it looks like Walmart may be at this point in its lifecycle too.

There is no greater way to plot a company's demise then to alienate your customer.

I can't tell you how disappointed I have been with Sam's and Walmart over the last year or so. I hope that Walmart Corp reexamines their practices and tries refocus their operations towards their customer's, especially in these trying economic times.

Warmest Regards,

Nic DellaCioppa

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Loss:
$30
Pros:
  • Good prices
Cons:
  • Lousy customer service
  • Lack of locations

Preferred solution: I would like an apology and I would like them to be more honest with their customers in the future. That means listing correct prices and disclosing restrictions openly on website. I would like a complimentary membership for this year as well.

User's recommendation: Proceed with Caution

Anonymous
map-marker Spring Hill, Florida

Damage to car caused by a Sam's employee.

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Bottom line, I know who damaged the Car, and the manager who came out after reviewing the Security Tape, also knows who damaged the car, but tape was unable to show exactly what happened because of the way it was placed. Sams offered nothing regarding the entire incident. Not even a can of soda! My opinion is Sams does not have anywhere near the Customer Service they claim to. Im still Pissed Off
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Sheri L Lfa
map-marker Las Cruces, New Mexico

Complaint

Stood in line at the cafe for 14 min then was told there was no pizza.I paid for an ice cream and as he made it the pizza came out. They would not sell me the piece without standing in line again even though I hadnt left yet! Then the fronts manager came forward and told me to leave or stand in line again! They wouldnt sell me the pizza.
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Steve H Vqt
map-marker Falling Waters, West Virginia

Complaint and getting no correct connection to call

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Ive ordered cat litter for delivery and you wont deliver. I have no car. Ive ordered it before without issues.
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User's recommendation: Pay off card and cancel it. Go to Costco

Vickie B Oft

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Verified Buyer

Upset

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Sams Club - Upset
A wedding ring that I desperately needed was returned by a sams employee that barely spoke English! It has been 2 weeks since the vendor received the ring yet I havent gotten a refund yet!
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Cons:
  • Customer service

Preferred solution: Full refund

User's recommendation: Do not order jewelry on line!!!

Anonymous
map-marker Houston, Texas

I didn't receive my member card

I haven't received my member card and i need to cancel my membership. Please call me to verify. My ph# 832 672 ****
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Tatiana Velazquez

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Verified Buyer

Wrong product

Sams Club - Wrong product
Sams Club - Wrong product - Image 2
I order a premier shake a15 pack of peanut butter and received the wrong item received premier shake cafe latte please help me with this problem.. xxxx
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Loss:
$24
Pros:
  • Good selections and prices

Preferred solution: Deliver product or service ordered

Aisling Fhz
map-marker Orlando, Florida

Fast and efficient.

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I called to report my master card lost or stolen. I did not have my account number but representative was able to find it using other resources. My card was canceled and a new one will be issued. The process was fast and easy.
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User's recommendation: Great service

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