I am am so upset with Sam's Club that I think I will cancel my membership of 25 years. I was shopping yesterday and two of the aisles were closed.
One had no one doing anything at all in the aisle and there were at least 5 people in the other aisle doing nothing but talking while their machine ran. I asked one of the help when the aisles would open. She replied "Never" this is a warehouse!" after I said that this should be done after hours so shoppers would have a chance to pick up items that they had driven almost a 100 miles to purchase. I have found Sam's Club to have gone down and down in quality of service and prices since their move to their new location a few years back.
You will find items not in stock. I tried to get some milk on one trip and their was one gallon only. They have a door on their refrigerated section that has been broken and replaced with cardboard for more than a month. I have found items that I really like and the next trip they are no longer being carried.
I assume the producers of the product wouldn't sell to them at a rate they wanted so they were dropped. They always have some promotion that they are pushing and have checkers that don't know what they are doing. I had one give me another persons card and tell me that I didn't get my check back after completing checkout. I persisted and did get it back.
It has become such a hassle to shop there. I did notice that the last few times there are so few customers that I am able to get through the checkout fairly quickly. That was never the case in prior years and the wait was interminable. I would so welcome a Costco as they are known for the quality of their service and products.
I have many more complaints about their service but these are the most pertinent and the latest ones. I can never contact the manager to complain in person. I guess you have to put up with this poor business like behavior if there is no competition.
Hopefully there will be a day when Costco will come in to replace them as their customer base appears to be drying up.
Product or Service Mentioned: Sams Club Membership.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Let the company propose a solution.
Sams Club Pros: Frozen selection, Produce, Good prices on dairy.
Sams Club Cons: Closed aisles, Rude help, Products moved from location, No boxes to use, Stop carrying items, Tight parking spaces, Carts tangled together, Difficulty finding items.