Purchased a tv from Sam's club three weeks ago. We saw it advertised yesterday for $150 less.
We called and were told price match is only 7 days. We chalked this up to a learning experience with this retailer. However, today I find it online with their own club for $180 less. I go to the store thinking this should be no problem to get a refund.
I was badly mistaken. I am now told we don't match our own online prices. The asinine recommendation given to me is to return it and purchase it from another retailer! REALLY???
Who wins in this situation? I have risk damaging the tv or my back lifting it to get the sale price. Who in charge of policies made this the rule. I will make my future electronic and large purchases at Costco.
The always provide excellent customer service and never give you a hassle. I did try calling customer service as we'll.
they also just quoted policy. These policies will put you out of business!!!
Monetary Loss: $180.