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Purchased a tv from Sam's club three weeks ago.We saw it advertised yesterday for $150 less.

We called and were told price match is only 7 days. We chalked this up to a learning experience with this retailer. However, today I find it online with their own club for $180 less. I go to the store thinking this should be no problem to get a refund.

I was badly mistaken. I am now told we don't match our own online prices. The asinine recommendation given to me is to return it and purchase it from another retailer! REALLY???

Who wins in this situation? I have risk damaging the tv or my back lifting it to get the sale price. Who in charge of policies made this the rule. I will make my future electronic and large purchases at Costco.

The always provide excellent customer service and never give you a hassle. I did try calling customer service as we'll.

they also just quoted policy.These policies will put you out of business!!!

Monetary Loss: $180.

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Anonymous
#1388678

Sam’s club statement about Online Price Matching as of 10/17

When purchasing online, Members can request a price match within 8 days of purchase for promotion items. We do not price match competitors but will price match ourselves to ensure our Members are getting exceptional deals. There are some promotional items/pricing that cannot be extended due to the type of Event, One Day Only Event, Black Friday, Cyber Monday, etc.

LadyScot
Naples, Florida, United States #1186981

Very few retailers price match after 7 days. And very few price match their own company. It is not asinine, it is business.

Anonymous
Rancho Cordova, California, United States #1186976

That is a simple fix. .

Return the item and repurchase. .

You have 90 days to return so just repurchase at the discounted price.

Anonymous
#1109577

Same problem but with two heaters...sams now has for $25 less than when I bought them 3 weeks ago.Was told 1 week price adjustment only!

Really?I will return them and get the new ones.

Anonymous
Lakeville, Minnesota, United States #1038967

do what myself and my wife did ,when they asked us to renew our membership ,we said we have be so dismayed by the poor service and ridiculous policy's that we are going to Costco,we did this in the checkout line about 4 or 5 times until a manger kicked us out of the apple valley MN store.never went back.card into the shredder

Anonymous
Cincinnati, Ohio, United States #816624

Um guys Walmart is the one that price matches not Sams.I don't know if Walmart will do a price match only after 7 days but Sams will never do a price match ever.

Just...no.

Anonymous
#770408

If the price had gone up $180 instead of down $180 would you have felt obligated to hand over the extra $180? Yeah, didn't think so. Prices fluctuate, quit *** and enjoy your new TV.

Anonymous
to Anonymous #1392048

Well that's a *** comment!

Anonymous
Lawrenceville, Georgia, United States #747198

to the original poster & the first responder yes this is common practice in MANY stores.the reason being the "online store" has no brick & mortar location so they can charge less for the same items found in a conventional store.

and that's the same reason why these same retailer will NOT match the online pricing even from their own company it's for this reason that you're getting the deal because it's not in a traditional store front so they're not paying nearly 1/2 of the usual costs.

also most retailers will only price match other NON online advertised prices within a certain time frame excluding clearance/special ordered items.

Anonymous
#747065

Walmart does the same thing.I purchased an item at one Walmart store, and then went to a different store to purchase the same item.

The SAME EXACT ITEM (brand, style, everything) was more expensive at the second store, so I told them.They said "Sorry, we don't price match our own stores." Are you serious??

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