I arrived for my eye exam promptly, but stood at the counter for 15 min before any one would acknowledge me. Two workers sat 5 feet from the counter but would not make eye contact or speak.
Finally one asked if I was there for an eye exam (she knew all along) and gave me a clipboard of paperwork to fill out which was frustrating since I would have been finished.
Then seated where you buy eyewear she told me to take out my contacts. No sink to wash my hands, no contacts case to store them, no solution. I told her I didn't have a case and she asked why I didn't bring one. I finally convinced her to let me borrow one of theirs (this is an optical store and there are literally hundreds of them) and to let me wash my hands.
She took me to a side room with a sink and I asked her where the exam would be because I could not see any rooms with exam equipment. She refused to tell me and I told her I wasn't taking out my contacts without knowing where I was going because I'm legally blind without them. She said I should have brought glasses. I asked again and she said she'd have to get the doctor.
I won't make a complaint against the doctor because he warmed up after a while, but who knows what she said to him.
The kicker is this Sam's has eye exams two day's a week so I don't see how anyone could be exhausted from dealing with patients. I was there 45 mins. The exam took 6 mins and there were never any more patients during that time.
I'll pay the extra $50 for the professionalism of a doctors office next time.
Product or Service Mentioned: Sams Club Doctor.