Update by user Dec 06, 2012
It took six months to get my refund from Phillips, and I finally received it within a week after I posted this complaint on their Facebook page. The Sam\'s Club manager called me two days ago and said they are making policy changes regarding TVs and will accept a return under such circumstances and then they will be look for the refund. So a small victory, even if late...
Original review posted by user Nov 05, 2012
Philips TV and warranty purchased from Sam's Club. 45 days after purchase, broken.
More than 30 days so couldn't return. Warranty not in effect until Manufacturer's warranty in 1 year. Phillips did phone test and said could not be fixed, must be returned and they don't have that model any longer so refund would be issued. First had to fuss at Sam's to get refund of the extended warranty.
Then returned TV to Phillips 7/27/2012 per all their instructions. As of today, and countless phone calls, still no refund of $698.
Told on 7/27 it would take 4-6 weeks. Today 11/5/2012, for the fifth time since September, I am told "the check is in the mail."
Product or Service Mentioned: Sams Club Warranty.
Monetary Loss: $700.