18.7K views
116 comments

I won a bid for 2.5 gal beverage dispenser on Sam's Club online auction for $1. One would think - great deal- however, the email confirmation stated the shipping/handling fee was $60!

Talking about price gouging and deceit!!

When I called their customer service was that $60 fees remain even if the item was returned! How did a $1 item become $61? Totally unfair and outrageous!

Be careful that it doesn't happen to you, and voice your complaint(s) when you feel you have been wronged. This was definitely wrong, and hope others learn from this situation.

Do You Have Something To Say ?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1481285

When you bid, it shows the estimated tax and shipping. Make sure that you look at this before you confirm your bid.

Anonymous
#1460565

I purchased an ion pa speaker on 3-29-18. They said I have 15 days to return this item. It is scratched up on the side and the stand doesn't work.I'm too through with them.

Anonymous
#1456918

I know what yoou mean ,I boought a clock from there auction and does not work. Bought up the order for a return and says can not be returned.

Buyer beware. I will not be buying nearly as much off of sams,I will go to Amazon at least they make things right.

Anonymous
#1426479

Don't give me that {{Redacted}}. It tells you BEFORE every bid you make how much the shipping is. Either you are an idiot or you are a troll lying about your made-up bid.

Anonymous
#1403641

An issue I am having with the Sams Club auction site is a computer I bought. I got it at a fair price , when it arrived the first thing I did was start it up ...

SURPRISE ... it had a business's name from Utah on computers name box & was unable to start it because this company left their password protection on. Sam's auction didn't consider it defective even though it would not work for me in condition I received it. They told me to contact HP and see if they would help me.

Long story short..

after spending my time to make computer reset its password protection , I got it to start up and upon inspecting it , computer did not have a lighted keyboard like the auction website (and my printed receipt says it has...I was gifting it, and that was a BIG deal to me , the lighted keyboard ..... I will post how this turns out, so far a inaccurate listing isn't a reason for return either

Anonymous
#1382361

Wow didn't realize that Sam's auction was now having reserves on their items. They don't tell you this of course.

I bid on a item and watched it til it ended and I was the winning bid. Then a second later I receive a email saying I my 66.00 bid was out bid by 75.00. The item even said it ended at 66.00 dollars.

What a bunch of bull ***. They just lost me as a customer.

Anonymous
to Sandy #1426480

Um, you needed to refresh your page. That was your problem.

Anonymous
#1376418

Always look at shipping charges before you commit to a purchase. If it looks too cheap it usually because of the shipping charges. That's not the case on most items but beware

Anonymous
#1373702

algorithm has changed...all items are suddenly going for 40% higher than all previous auctions...and sometimes for way more than in the store.

also realized many of these items are returned items from previous customers... I received a soundbar yesterday ....the box had been previously torn open and was patched back together and sent to me...haven't hooked it up yet...doubt it works

I am also just realizing that Hue Lighting I received probably was returned after someone swapped generation 3 bulbs with generation two bulbs...still investigating this ..need to call Phillips

Anonymous
#1373698

as of September 27, 2017....auction site must have changed their algorithm....suddenly ALL the auction items are selling at more than in the store and about 40% higher than all previous auctions for the same items

Anonymous
to Bruce #1428648

I concur. I used to regularly get items at a great price, and now nothing.

Most items on here going for retail plus shipping.

I keep looking, but feel they now have reserve price. Item selection now also terrible.

Anonymous
#1357369

First of all , let's not be too critical of Sam's Club...although $60.00 does seem a little high for shipping, it is still your fault...

Before hitting the button to submit your bid there is a display that shows your bid and ANY shipping charges. You apparently hit the button without looking at the displayed shipping charges.

If those charges were unacceptable then you should have NOT hit the submit button. You did...your lack of attention was the major contributor to this shocking shipping charge problem...buyer beware...or at least be alert.

Anonymous
Albuquerque, New Mexico, United States #1342484

I "won" a 21" spinner suitcase but they sent me a 29". I called and they said they wouldn't exchange the suitcase but would refund my money.

I got a good price and needed a carry on. Now I have to go elsewhere.

Anonymous
Noblesville, Indiana, United States #1316422

Before you finalize your bid hyena show the shipping cost and taxes.

Anonymous
#1294428

1. Shipping and tax showing before you execute the bid...

that is obvious... HOWEVER, I have bought well over a hundred items and there are many times when the shipping estimate were under the actual shipping charged. So the out for sams club is that it is an ESTIMATE. Since I have purchased so many items I have a sense of how much the actual shipping cost will be based on the estimate.

The bigger the item the bigger the shipping variance. 2. My complaint is that about 40% of the products arrive damaged, era dirty, missing a part or misrepresented on the auction description. Many items ship in its original packaging rather than inside a shipping box.

Some items arrive looking like it was run over by a truck. Many also repackaged by fedex because the tape on the broken box couldn't hold it together. Many have to be returned which is a hassle because each one is an order and has to be processed separately. Very time consuming.

3. My biggest complaint is that I have been charged return shipping on some items WITHOUT MY PRIOR KNOWLEDGE / CONSENT on damaged items. I believe this could be an electronic funds transfer act violation. So I buy the product, pay for shipping, get a damaged product then they charge me shipping to return it.

That is not right. Also the refund email didn't include a shipping refund. Just the product. So I paid shipping twice and don't even have the product anymore.

No customer service explanation, no email notification or policy that I have found says that they will charge return shipping and charge your credit card without your prior consent. It just pops up in your account page way down in history even if return was recent. Very sneaky.

Poor business practice. Anyone else have this happen to them?

Anonymous
Spring Hill, Florida, United States #1283752

Yes the shipping fees and taxes are supposed to be up there and you commit to the amount you bid with these fees. However take a screen shot of your bid and compare that to what you are charged.

It's never the stated costs.

22 auctions and not one of these was the price I committed to pay. Strange they are never off in making it s lessor amount.

Anonymous
Pretoria, Gauteng, South Africa #1266473

The price with shipping and handling is quoted before you bid...

Anonymous
#1253861

You are right. This auction is lousy lately

Anonymous
Temple, Texas, United States #1249498

I have been ordering from this auction for 8-10 years. When you go to the bid section, it automatically tells you the price of shipping before you ever submit bid.

Go back and look to see what yours stated.

This may help you with future bids. If it says less than $60.00, I think you have a good case to argue.

Anonymous
Ashton, Idaho, United States #1227075

I won a few things on the Sam's Club auction. They were really good deals but then got an email that they didn't have the product. This has happen 3 times.

You May Also Like