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To Whom It May Concern,

I ordered a set of beats headphones as one of SAMS Shocking Value deals. The headphones were shipped out...while in transit they were delivered to completely wrong state, then โ€œreturned to senderโ€ but they went in and changed the address.

When I called SAMS about this they said they had a glitch and had canceled the orders because of it but my items were already in transit!!!! I donโ€™t understand how they can cancel my order after itโ€™s already been shipped. Then after the fact they have the nerve to issue a โ€œ$25 e-gift cardโ€ like thatโ€™s suppose to help!

I have filed a case with SAMS and if I donโ€™t get my headphones myself and my family will be canceling our SAMS memberships. I am so pissed off about this situation...itโ€™s one thing to cancel an order having never shipped, itโ€™s another to cancel an order and redirect mid shipping to the customers house!!!!!

Reason of review: Order processing issue.

Location: Decatur, Alabama

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