Sams Club - Canceled my order AFTER SHIPPED & REDIRECTED
To Whom It May Concern,
I ordered a set of beats headphones as one of SAMS Shocking Value deals. The headphones were shipped out...while in transit they were delivered to completely wrong state, then โreturned to senderโ but they went in and changed the address.
When I called SAMS about this they said they had a glitch and had canceled the orders because of it but my items were already in transit!!!! I donโt understand how they can cancel my order after itโs already been shipped. Then after the fact they have the nerve to issue a โ$25 e-gift cardโ like thatโs suppose to help!
I have filed a case with SAMS and if I donโt get my headphones myself and my family will be canceling our SAMS memberships. I am so pissed off about this situation...itโs one thing to cancel an order having never shipped, itโs another to cancel an order and redirect mid shipping to the customers house!!!!!
Reason of review: Order processing issue.
Location: Decatur, Alabama
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