I have been a Sams Club member since 1966. My membership will expire next week. I am not going to renew it, because I don't want to pay the member fee just to be treated like dirty in return. As a "member". I get nothing from those Sams Club people but lies, disrespect, injustice and humiliation.
On Oct. 25, 2013, I went to Sams Club in Novi, MI. I parked my car in their parking lot and went inside shopping. Half an hour later, after shopping, when I came out, I found my car damaged. The parking space behind my car was filled up and overflowed with shopping carts. A witness told me that the big truck parked next to my space tried to get into the space and hit the carts, which then hit my. The impact was very strong and my car had very deep scratches. I called the attention to a Sams Club manager. He took pictures, got the witness's information and later the information about the truck driver who hit my car. The manager assured me that Sams Cub would take care of the incident and see to it that I get compensated. He also said Sams Club's insurance company CMI would call me within one or two days. I waited 10 days, but nobody called me. I called Sams Club to inquire the matter. Samb Club told me that once the incident was submitted to CMI, Sams Club had nothing to do with me and asked me to call CMI myself. I called CMI. Its representative admitted that they had all the information about the incident, including the witness, the truck driver, and even the video from Sams Club surveillance camera showing the truck hitting my car. She said CMI would make a decision on that and asked me to wait. I waited and waited. Eventually CMI's decision came -- they were not responsible for the incident, therefore, no compensation for me! I wrote and called to dispute their decision. Now, it's 2014, I still haven't heard from them. They just shamelessly ignored me!
Product or Service Mentioned: Sams Club Membership.