11/12/17: Received email offer from Sam's Club.com for item at reduced cost. Placed Order.
Msg reply stated item would be ready for pickup at local club on 11/13/17. 11/13/17: Arrived at club designated on order, #6220 and waited in line at membership counter. Directed to so called "Kiosk" which was a stand alone touch screen for order pickup. "Scan Membership Card Here".
This didn't work. Alternate, "Enter Order #" Touch screen was more of a "Jam it" than touch. Kiosk failed to react to order number. An associate who saw me jamming on the dumb kiosk offered to take care of it.
She obtained the item, rang it up and replied, "$87". I explained that the email clearly states to pick up this item at this club on this date and "Pay in Club $60". Associate #1 called for a super who informed me that if I want item I must pay in-club price of $87. Naturally, I asked for manager and Archie appeared.
Archie repeated saying I was mistaken and "We don't honor any Sams.com prices". Of course his statement made no sense as I was not asking him to honor anything only to honor exactly what the email states.
Now I made a terrible mistake in letting Archie take my phone upstairs where real manager way too lazy to come down. Archie returned with my phone and spoke down to me saying how it was all my error...but they would honor price this time only.
Review about: Sams Club Customer Care.
Reason of review: Pricing issue.
Preferred solution: Let the company propose a solution.
I didn't like: Way managers mishandled this purchase.