181 Northshore Blvd, Slidell, LA 70460, USA
Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

11/12/17: Received email offer from Sam's Club.com for item at reduced cost. Placed Order.

Msg reply stated item would be ready for pickup at local club on 11/13/17. 11/13/17: Arrived at club designated on order, #6220 and waited in line at membership counter. Directed to so called "Kiosk" which was a stand alone touch screen for order pickup. "Scan Membership Card Here".

This didn't work. Alternate, "Enter Order #" Touch screen was more of a "Jam it" than touch. Kiosk failed to react to order number. An associate who saw me jamming on the dumb kiosk offered to take care of it.

She obtained the item, rang it up and replied, "$87". I explained that the email clearly states to pick up this item at this club on this date and "Pay in Club $60". Associate #1 called for a super who informed me that if I want item I must pay in-club price of $87. Naturally, I asked for manager and Archie appeared.

Archie repeated saying I was mistaken and "We don't honor any Sams.com prices". Of course his statement made no sense as I was not asking him to honor anything only to honor exactly what the email states.

Now I made a terrible mistake in letting Archie take my phone upstairs where real manager way too lazy to come down. Archie returned with my phone and spoke down to me saying how it was all my error...but they would honor price this time only.

Product or Service Mentioned: Sams Club Customer Care.

Reason of review: Pricing issue.

Preferred solution: Let the company propose a solution.

Sams Club Cons: Way managers mishandled this purchase.

  • Ignorant Management
Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment