Las Vegas, Nevada
Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality

Customer service agents are worthless when calling for questions and/or help. They place you on hold to look up what there are supposed to read to know what to say and when you get them off track they become confused.

I placed the same order every week and the processing/shipping times range from 2 days all the way to 10 days. Customer service have no explanation. When contacting them online, they do not return emails. This means I have to drive to the club to get what I have already ordered on online.

Same club is going down hill... sad!

Reason of review: poor customer service and order processing issue.

Preferred solution: Let the company propose a solution.

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