Contact Information

Sams Club Phone Numbers

Toll-Free Number:

  • (888) 746-7726

Sam's Club Credit:

  • (888) 781-5763
  • (888) 746-7726
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Headquarters Address:

Sam's Club
Member Services 608 S.W. Eighth St.
Bentonville, Arkansas 72716
United States

Other Info:








Call Center Hours of Operation: 

Mon-Sat 7 AM-11 PM CST
Sunday 10 AM-8 PM CST

CHAT Hours of Operation:

Mon-Sat 7 AM-11 PM CST

Sunday 10 AM-8 PM CST

Help in Social Networks:

Summary of Sams Club Customer Service Calls

177 TOTAL
CALLS
78% SUCCESSFUL
CONNECTIONS
04:13 AVG CALL
DURATION
24% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Sams Club to Ask about:

Payments and Charges Question:

  • “Payments”
  • “Non autorize charge”
  • “Billing”

Cards Question:

  • “Wont take my credit card”
  • “Member card”
  • “Giftcard”

Activation/ Cancellation Question:

  • “Cancel membership”
  • “Cancel online order”
  • “Renewal rebate”

Return/ Replace Question:

  • “Return question”
  • “Returning”
  • “Clarify details of a replacement item”

Account Question:

  • “Correct zip and phone to reset password”
  • “Account was deleted”
  • “Can sign into my account”

Shipping and Delivery Question:

  • “Overdue box freezer. Not delivered at specific date”
  • “Undelivered items”

Staff Question:

  • “The Sams in Elizabethtown Ky. Was the worst service i have ever got any whete” , Review # 1523494
  • “Unhappy with service”

Employment Question:

  • “W2”
  • “Job”

Refund Question:

  • “Refund”

Product/ Service Question:

  • “Ordered a two piece sectional couch on-line and have been told there is nothing in the system regarding the order - yet my credit card has been charged 1300 + dollars for the product!!”

Request for Information Question:

  • “Notify about amazing customer service”

Other Question:

  • “Complaining”
  • “Online order”
  • “Missing box spring”

Sams Club Rating Stats

2.4 out of 5 stars
based on 513 reviews
See all 1496 reviews

Rating trend

About

Sams Club Return Policy
Company's Member Services Associate will be happy to help. Most purchases made on SamsClub.com may be returned to any Sam's Club location in the U.S. If an item purchased online cannot be returned to a Sam's Club location, it will be noted on the products item page. Unfortunately, SamsClub.com is unable to process returns for the purchases The Client made in a club. Adult Beverages (Wine, Beer and Spirits). If adult beverages are eligible to be returned, they must be returned to the location where originally purchased. Cigarettes and Tobacco Products. If cigarettes or tobacco products are eligible to be returned, they must be returned to the location where originally purchased. Unopened non-custom contact lenses that are returned within 30 days from the original purchase date must be returned to the location where originally purchased.
Sams Club Delivery Policy
Sams Club Terms of Service
Please review the following basic rules ("Website Terms and Conditions") that govern the use of the SamsClub.com site and the Sam's Club mobile app (collectively, "site"). Please note that The Customer's use of Company's site constitutes The Client's agreement to follow and be bound by these terms. If The User do not agree to these terms, please do not use this site. Although The User of company services may "bookmark" a particular portion of this site and thereby bypass these Website Terms and Conditions, The Client's use of this site still binds The Client to the terms. All Sam's Club rules, including these Website Terms and Conditions, may be amended from time to time without notice. Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, software and written and other materials that are part of this site (collectively, the "Contents") may be subject to copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by SamsClub.com, one of its affiliates or by third parties who have licensed their materials to SamsClub.com and may be protected by U.S. and international copyright laws.
Sams Club Privacy Policy
Sams Club FAQ
Personalized items such as water bottles. Installable items such as hot tubs, vending machines, industrial kitchens, safes, garage doors, and appliances. Items that are too large and/or too heavy to ship small parcel are shipped with a designated freight carrier. After a Freight carrier receives The User's order, they will contact The Client to set up a delivery time. Typically, delivery times are within a 4 hour window Monday - Friday between 8 am and 5 pm. Please provide up-to-date contact information when placing The Customer's order to ensure efficient delivery. Threshold includes interior delivery into the first dry area available. Delivery agents will unload The Client's item(s) and place them in the first dry area available, such as the garage or front entryway. If delivering to an apartment, the carrier will only deliver inside the first floor of the complex.
Top Sams Club Services

Membership, Customer Care, Manager

Top Sams Club Products

Warranty, Website, Credit Card

Sams Club Pros and Cons

Pros: Prices, Produce, Convenience, Varity of items, Some products are cheap

Cons: Customer service, Rude help, Incompitent employees, Crappy customer service, Way i was treated

Summary

Sam’s West, Inc. running a business under the brand of Sam’s Club is a large chain of membership-only retail warehouse clubs. All clubs are wholly owned and operated by Walmart. Sam’s Club was founded in April 1983. Its headquarters is based in Bentonville, Arkansas, United States. Sam’s Club offers a broad range of products under the following categories: Office, Pharmacy, Home and Appliances, Household Essentials, Furniture, and many more. Featured brands include Daily Chef and Member’s Mark. The company accepts returns for a full refund. Shipping and delivery charges are covered by consumers. Non-returnable items include contact lenses, adult beverages, hearing aids, tobacco products, and prescriptions.

Sams Club reviews and complaints

Sams Club is ranked 33 out of 604 in Supermarkets and Malls category

Area Served

USA

Payment Methods

VISAMasterCard

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Sams Club Stats

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