Contact Sams Club Customer Service
How to Reach a Person at Sams Club
Verified Contact Information
Toll-Free Number:
-
1-888-746-7726Member Services
Customer Service:
-
1-800-964-1917Sam's Club Personal Credit
Business Customer Service:
-
1-800-203-5764Sam's Club Business Credit
Discounts/ Rewards/ Cashback:
-
1-866-220-0254Sam's Club Consumer Mastercard
Sams Club Emails:
Legal
Privacy Inquiries, Privacy Inquiries
Media
Affiliates
Sales/ Reservations
Bulk/Volume Purchases in Club
Sams Club Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Sams Club Phone Number
1 (888) 746-7726
Average Hold Time
00:04:36
Average Calls duration
5 minutes
Most Popular Sams Club Email Address
privacy@samsclub.com
Sams Club Live Agent Availability
13% of callers successfully reach a real person
Issue Resolution Rate
Low (19% reported full resolution)
Call Volume by Day
View full overview ›
Sams Club Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Sams Club Phone Number | 1 (888) 746-7726 |
| Average Hold Time | 00:04:36 |
| Average Calls duration | 5 minutes |
| Most Popular Sams Club Email Address | privacy@samsclub.com |
| Sams Club Live Agent Availability | 13% of callers successfully reach a real person |
| Issue Resolution Rate | Low (19% reported full resolution) |
| Sams Club Customer Service Rating | 4.4 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 99% phone, 1% email |
| Common Reasons for Contact | Cards, shipping and delivery |
| Customer Effort Score | Low Effort |
| Prepare before the call to Sams Club | First and last name, phone number or address or zip code |
Call Volume by Day
Contact Information
Sams Club Website:
Sams Club Help Center:
Corporate Office Address:
Sam's West, Inc.
2101 SE Simple Savings Dr,
Bentonville,
Arkansas
72712
United States
Other Info (opening hours):
Hours:
Monday - Saturday: 7:00am - 11:00pm (CST)
Sunday: 10:00am - 8:00pm (CST)
Summary of Sams Club Customer Service Calls
8.3K
TOTAL
CALLS
CALLS
04:58
AVG CALL
DURATION
DURATION
19%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Sams Club?
Cards Question:
- “C my card member ship number”
- “How they got my card number for my renewal”
- “The U Card do same take the card”
Payments and Charges Question:
- “Payment”
- “Credit card issue”
- “Auto charged on a cancelled membership”
Shipping and Delivery Question:
- “Cannot get the app to work”
- “Delivery problems”
- “Delivery denied though I get deliveries often”
Request for Information Question:
- “Looking for item”
- “Question about order”
- “Very very helpful”
Product/ Service Question:
- “Received a recent order for an outdoor storage box. After we put it together we noticed the top cover on one corner was broken. After examining the box it was clearly damaged by FedEx. Since we already put it together I would like 50% refunded to cre”
- “Need a quote for auto insurance”
- “Damaged item that is half put together”
Account Question:
- “Membership”
- “Need membership number”
- “Cant get into account”
Activation/ Cancellation Question:
- “Cancel membership and have back my renuwer”
- “Cancel membership”
- “Renew card price”
Return/ Replace Question:
- “Order incorrect”
- “Need to change order status”
- “Changes too acct”
Staff Question:
- “Cumter services”
- “Problem with service for tires”
- “Customerservice”
Refund Question:
- “Refund status”
- “Refund”
- “Refund money”
Website/ Application Question:
- “Order.. website not working”
- “App is telling me I need to verify my info”
- “I do apply atthe Sams club.done all of an Assessment test..just wanted to follow-up. My application status”
Employment Question:
- “Job application”
- “Need w-2”
- “Payroll”
Other Question:
- “Problemas con compras en línea”
- “Duda relacionada con compra”
- “Can't place online order”
Compare Sams Club Customer Service To
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Sams Club