Sams Club Phone Numbers and Emails

Toll-Free Number:

  • (888) 746-7726
    Member Services

Customer Service:

  • (888) 746-7726
    Member Services
  • (800) 964-1917
    Sam's Club Personal Credit

Business Customer Service:

  • (800) 203-5764
    Sam's Club Business Credit

Discounts/ Rewards/ Cashback:

  • (866) 220-0254
    Sam's Club Consumer Mastercard
  • (844) 335-5919
    Sam's Club World Mastercard

Media:

  • (800) 331-0085

Sams Club Emails:

Legal
Privacy Inquiries, Privacy Inquiries
Media
Affiliates
Sales/ Reservations
Bulk/Volume Purchases in Club
More phone numbers and emails Less phone numbers and emails

Sams Club Contact Information

Sams Club Website:

Sams Club Online Chat:

Corporate Office Address:

Sam's West, Inc.
2101 SE Simple Savings Dr,
Bentonville, Arkansas 72712
United States

Other Info (opening hours):

Hours:

Monday - Saturday: 7:00am - 11:00pm (CST)

Sunday: 10:00am - 8:00pm (CST)

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Sams Club Rating Based on 914 Reviews

Rating details

2.3
more details
Customer service
Website
Product or Service Quality
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of Sams Club Customer Service Calls

4.4K TOTAL
CALLS
04:49 AVG CALL
DURATION
18% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Sams Club Customer Service?

Cards Question:

  • “Stolen credit card”
  • “Lost credit card”
  • “Credit card”

Shipping and Delivery Question:

  • “Received package at wrong address”
  • “Shipping information”
  • “Never received order need refund”

Payments and Charges Question:

  • “Pay my bill”
  • “Make payment”
  • “Charged twice”

Request for Information Question:

  • “To find out why my renewal fee is 140”
  • “Need to know my bill”
  • “Question about price online”

Product/ Service Question:

  • “Damage furniture and waiting for replacement”
  • “Membership”
  • “Problem with a worker name Anthony”

Activation/ Cancellation Question:

  • “To cancel two orders”
  • “Renewal of card”
  • “Membership cancellatoon”

Account Question:

  • “Opening a Account”
  • “Follow up on business account”
  • “Account activitY”

Return/ Replace Question:

  • “Want to know return policy”
  • “Return”
  • “How I can claim or replace a broken tablet”

Staff Question:

  • “Not taking Payne t at customer service”
  • “Notify about bad customer service”
  • “Need to speak to a manager”

Refund Question:

  • “Refund”
  • “Refund havent recieved”
  • “Refund money back”

Website/ Application Question:

  • “Order online”
  • “To order online”
  • “App problems”

Employment Question:

  • “Jobs”
  • “To see if i got the job”
  • “Paystub”

Other Question:

  • “Complaint about puttjng limits on your products andyou keeping track of your members shopping”
  • “Kennel”
  • “Checkout my items in cart”

About

Sams Club Return Policy
Company's Member Services Associate will be happy to help. Most purchases made on SamsClub.com may be returned to any Sam's Club location in the U.S. If an item purchased online cannot be returned to a Sam's Club location, it will be noted on the products item page. Unfortunately, SamsClub.com is unable to process returns for the purchases The Client made in a club. Adult Beverages (Wine, Beer and Spirits). If adult beverages are eligible to be returned, they must be returned to the location where originally purchased. Cigarettes and Tobacco Products. If cigarettes or tobacco products are eligible to be returned, they must be returned to the location where originally purchased. Unopened non-custom contact lenses that are returned within 30 days from the original purchase date must be returned to the location where originally purchased.
To read more: https://www.samsclub.com/sams/pagedetails/content.jsp?pageName=returns
Sams Club Delivery Policy
To read more: https://help.samsclub.com/app/answers/detail/a_id/354
Sams Club Terms of Service
Please review the following basic rules ("Website Terms and Conditions") that govern the use of the SamsClub.com site and the Sam's Club mobile app (collectively, "site"). Please note that The Customer's use of Company's site constitutes The Client's agreement to follow and be bound by these terms. If The User do not agree to these terms, please do not use this site. Although The User of company services may "bookmark" a particular portion of this site and thereby bypass these Website Terms and Conditions, The Client's use of this site still binds The Client to the terms. All Sam's Club rules, including these Website Terms and Conditions, may be amended from time to time without notice. Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, software and written and other materials that are part of this site (collectively, the "Contents") may be subject to copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by SamsClub.com, one of its affiliates or by third parties who have licensed their materials to SamsClub.com and may be protected by U.S. and international copyright laws.
To read more: https://www.samsclub.com/sams/pagedetails/content.jsp?pageName=termsandconditions
Sams Club Privacy Policy
To read more: http://corporate.samsclub.com/sams-club-privacy-policy
Sams Club FAQ
Personalized items such as water bottles. Installable items such as hot tubs, vending machines, industrial kitchens, safes, garage doors, and appliances. Items that are too large and/or too heavy to ship small parcel are shipped with a designated freight carrier. After a Freight carrier receives The User's order, they will contact The Client to set up a delivery time. Typically, delivery times are within a 4 hour window Monday - Friday between 8 am and 5 pm. Please provide up-to-date contact information when placing The Customer's order to ensure efficient delivery. Threshold includes interior delivery into the first dry area available. Delivery agents will unload The Client's item(s) and place them in the first dry area available, such as the garage or front entryway. If delivering to an apartment, the carrier will only deliver inside the first floor of the complex.
To read more: https://help.samsclub.com/app/answers/detail/a_id/354
Top Sams Club Services

Membership, Customer Care, Manager

Top Sams Club Products

Website, Credit Card, Warranty

Sams Club Pros and Cons

Pros: Prices, Location, Reasonable price, Price, Good prices generally

Cons: Customer service, Way i was treated, Rude help, Rude employees, Incompitent employees

Related Companies

Walmart, Flipkart, Ekart Logistics, ONN Electronics, Myntra

Summary

Sam’s West, Inc. running a business under the brand of Sam’s Club is a large chain of membership-only retail warehouse clubs. All clubs are wholly owned and operated by Walmart. Sam’s Club was founded in April 1983. Its headquarters is based in Bentonville, Arkansas, United States. Sam’s Club offers a broad range of products under the following categories: Office, Pharmacy, Home and Appliances, Household Essentials, Furniture, and many more. Featured brands include Daily Chef and Member’s Mark. The company accepts returns for a full refund. Shipping and delivery charges are covered by consumers. Non-returnable items include contact lenses, adult beverages, hearing aids, tobacco products, and prescriptions.

Sams Club reviews and complaints

Sams Club is ranked 72 out of 372 in Supermarkets and Malls category

Area Served

USA

Payment Methods

VISAMasterCardAmerican Express

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