I work for a local company about 2 miles from Sams club. My company has a membership and every day we go there and buy what we need for the day.(ie ice, gatorade, coffee supplies). Every Friday my co worker and I go to Sams to buy what we need for our company BBQ. We work in extreme heat and our employees look forward to it.
This Friday my co worker and I went to Sams using the same membership card we always do, alittle pressed for time but got everything we needed. We were relieved that we weren't as late as we thought and were going to make it back in time.
The cashier trainer asked to see our membership card and said we could not use it because the person on the card was not present. I told her that it was a business card and she said that the card holder still needed to be there. I told her I was sorry but we always use this very same card, just yesterday a matter of fact and she in turn said that all the previous cashiers weren't doing there job correctly and we were not allowed to use the card.
She then proceeded to take our purchase off the belt. I literally begged her to make an exception that we were behind schedule and we had people depending on us and were waiting. She refused and told us to buy our own membership or call our boss and have him meet us.
We had no choice but call our boss and wait. I asked then to speak to a store manager hoping he would understand, we weren't asking for anything but to be able to pay for our food. I was sure an exception could be made but to no avail. I asked if it was such a problem for us to not be allowed to use this card why did they let us in when they checked the card at the door. He actually said to me this is not a night club we don't always card at the door.
Meantime all the while the cashier trainee that so uncompassionatly started this whole thing was singing and snapping her fingers while we were clearly upset.
How can a business do that to someone, we weren't aware that their policy was in place and now being enforced. We didn't even disagree with the policy.We weren't trying to get away with anything and were willing to follow the rules after this one exception.
None the less our BBQ was ruined. Our local store that we depend on so much let us down when they really could have helped us. To me that is no way to do business.
Product or Service Mentioned: Sams Club Membership.