Sams Club - Disappointed customer (s)
on Saturday January 28th,2017 I went to my favorite sams club in Catonsville ( 6651).I stood in line at the café for at least 15 minutes and was told there were only 4 hotdogs left and no pizza .
The members standing in line were furious including myself. The employee behind the counter made the announcement if your waiting for hotdogs, pizza or ice cream we are out ???? Once I got to the front of the line I noticed the shelves were the pizza usually sits were all cleaned off. The young lady that was cleaning the shelves told me they have no pizzas to put in the oven.
I went over to look for a manager and came across Towanda standing there and I asked her is she was aware there were no pizza or hotdogs left ?? She looked at me and said are you seriously , I said yes. She asked the girl behind the counter and she hesitated before saying no, we have no pizzas left. How can you have a manager on duty that doesn't know the café is out of food ?
She did offer to make me a take/bake pizza but, that is not what I wanted. Since the time was 6:30 and the store would be open for another 2 hours how hard would it of been to get some hotdogs and pizza for all the people that were left just standing there with no explanation as why ???
I left the store so upset I forgot I was there looking for a fax machine.After that incident I left empty handed as I did not fell like looking.......
Review about: Sams Club Manager.
Reason of review: Poor customer service.
Preferred solution: i just want the store to understand how important it is for them to keep the club running till its time to shit down.