This email is to formally lodge a complaint regarding a Sams Club employee, the female associate who works at the Hot Dog Cart at Sams Club 6441, US98 in Lakeland, FL. Unfortunately, I have not been able to obtain her name, I've never noticed her name tag, but she was on duty on 10/1/11 at 15:23:25.
I am appalled at this person's lack of professionalism, rudeness and discourteous manner. I shop at Sams Club at least once a week, usually on Saturdays and as a treat I stop the Hot Dog Cart. This is my fourth negative encounter with this associate and quite honesty I feel that I should take my patronage elsewhere. Today she displayed her disgust with serving us, and deliberately vulgar.
I believe she is in need of cultural sensitivity training as her manner displays such. Not all Hispanics are uneducated, as she believes. She should be informed that "those people" assist in her continuing employment. Additionally, "those people" should be able to have their order as they prefer as we are paying for it.
Though we do not spend more than 100.00 on one visit, our patronage does contribute to the economy.
I've decided to drive the extra miles and shop at the Sams Club on the Southside of Lakeland before having to continue having my family treated in a deeming and disrespectful manner. As my Grandmother would say one bad apple does spoil the bunch.
Product or Service Mentioned: Sams Club Dog Food.