Why do I torture myself shopping at SAMS. I have been a member for many years.
Originally I joined relative to the need to replace tires, regularly, in my northern town. They had the best prices and knowledgeable reps. In the past 10 years, as I attempt to obtain customer service, I am often greeted by a well-intentioned employee. Then I am left to the mercy of a; slow or unresponsive, unable to grasp the question asked, disinterested employee.
I cannot obtain proper customer service, and/or, I am told the product is in the back, but they CAN’T get it right now. After 30+ years I cannot continue to give them my money
Product or Service Mentioned: Sams Club Customer Care.
Reason of review: Poor customer service.