I went to Sams Club in Joplin, MO, out by Highway 49, and was just taking the kids and my husband (who is blind, this matters later), into the place because we had never been and we're curious.
We went inside and had fun, walking around and my husband was teasing the kids by grabbing them while he was in the complementary wheel chair.
We found our way over on the grocery side of this one store, and saw some gigantic pumpkins and decided to buy one.
Since I had never been to a Sams Club before, and none of my family members had, I didnt know the process of buying or purchasing items there.
We decided to leave after a few minutes, and when we went through this one young ladys checkout line, my problems began.
First, since I had never been there, i stated this, and she ignored me.
She then, after me telling her that I do not have a sams club card, literally demanded that i give her my club card.
To which, in a louder voice, said "I DO NOT HAVE A SAMS CLUB CARD."
She then told me that I could ask for a one day pass to purchase items at the store, by going 'over there', and pointing in a random direction behind me.
At this time, I was unable to see where the customer service desk was, as it was hidden by a huge isle of televisions and other products.
I told the young lady that i was just buying this huge pumpkin, and could she just please check me out.
At this point, i didnt understand what was going on, and the young lady, in a loud, rude voice, said "you need to walk that direction, north, and go to the customer service desk"
At this time, a young man came over and started spouting off some information about a sams club card membership, something about $150 or something, im not sure, but he then said that the customer service desk was located behind the display of merchandise.
I had my three children with me, and my two boys were pushing the cart behind me, while i was pushing my husband in the wheel chair.
So we began to go over to the customer service desk, when the young lady, who had already been rude to us, says as we are walking away:
"That man looks perfectly fine. He doesnt need a wheel chair, how lazy."
This, infuriated me.
I turned around on that woman and said in a very loud voice:
"Ma'am, my husband is blind. Just because he looks physically fit and does not have his blind cane with him, does not mean that he is not able to walk efficiently through your store. The next time you call a blind man lazy, im going to beat the *** out of you."
To which i turned, walked away, bought the pumpkin, and left.
My husband was very angry at how the young lady treated us anyway, and to top it all off, the comment has stuck with my children.
They were asking me why the lady thought dad was lazy, to which i had to reply that some people are rude and ignorant of your fathers condition.
It pains me that Sams Club employees are so unhelpful, disrespectful, confusing and just downright rude.
Product or Service Mentioned: Sams Club Membership.