I purchased a wedding band at Sam's Club 3 years ago and a diamond fell out. Their solution is for me to take it to a jeweler for repair.
This conflicts with there online posted policies for returns. The customer service employees were rude, the store manger was rude, and their 800 number was rude and did not offer help. I have been a customer there since 2004 and spend thousands every year.
But I have canceled my membership and will no longer purchase memberships as gifts as well. To sum it up, Sam's club lost $100k + (over a lifetime of purchases) by not following there own return policy.
Product or Service Mentioned: Sams Club Membership.
Monetary Loss: $800.