Philadelphia, Pennsylvania

I purchased a wedding band at Sam's Club 3 years ago and a diamond fell out. Their solution is for me to take it to a jeweler for repair.

This conflicts with there online posted policies for returns. The customer service employees were rude, the store manger was rude, and their 800 number was rude and did not offer help. I have been a customer there since 2004 and spend thousands every year.

But I have canceled my membership and will no longer purchase memberships as gifts as well. To sum it up, Sam's club lost $100k + (over a lifetime of purchases) by not following there own return policy.

Product or Service Mentioned: Sams Club Membership.

Monetary Loss: $800.

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The return policy is for 90 days. Get over it, and buy from a jeweler next time.


returning a ring that you have wore for 3 years?? you have issue lady.


why would you be able to return something that you wore for three years just because a diamond fell out? Maybe you should have bought a warranty..thats why they sell them


They were rude probably because of your attitude.