Not resolved

Be Very Fearful of spending your hard earned money to pay for a sams club membership. Walmart is just as bad !

They Do Not care about their members !

I recently made the Mistake of ordering some merchandise through sams club .com. I was sent the wrong items and there were no instructions to another part of the order and worst yet was it was missing the warranty card. You can not find any information on the internet as to whom the manufacturer is and Customer Service (thats a joke) they shouldn't even be considered to have ANY - it is Truly Non Exsistant.

I spent in excess of 8 hours trying to rectify their shortcomings of my order and got no where fast after being passed around in their cespool of routing numbers and put on hold.

Don't expect to hear from a supervisor, I waited 3 days and just got lip service from one of the floor managers who told me it was my choice to call so much and waste my time and phone charges.

I even attempted to contact corporate headquarters and asked to speak to someone in Mr. McMullins office - The CEO of Sams in AK. 479-277-7000

They do not care and only pass you off to some customer service agent while you wait on hold.

I ended up bringing everything back to a local store which was an hour drive for me only to find out they do not refund all your money from a order, they will not give you back the shipping costs you paid even though its their error. The Customer Looses!

Corporate does not care Customer Service is Non Exsistant.

I cancelled my membership and this in turn caused a chain reaction of membership cancelations within my family and 3 of my neighbors who commented they Stink.

Don't give a company your hard earned money to only be treated like a piece of disposable garbage. They Don't Care.

Review about: Sams Club Membership.

Had an Experience with Sams Club?

Write a review


Terms of Service
Post Comment

Sams club cannot refund the shipping costs. You have to call the people that handle the website because shipping is separate from your merchandising purchases. I have had maybe 2 problems with an online order and this was explained to me. I am a lawyer for a firm in Chicago and it's best to read the terms of service and help section of websites before you make a purchase. Their website clearly gives instruction as to what you need to do for your refunds.

It's sad that most of the complaints we read on sites like this come from people not taking the steps necessary to protect themselves. We become like children and throw fits because we can't get our way.

I have had run ins with a couple Sam's Club employees and you have to remember that these people are human too and there will be A-holes. In each situation, club management handled the matters professionally and I even got $50 out of the deal for my inconvenience.

One thing I can truly say about Sam's Club and Wal-Mart is that they do care about member satisfaction. You just need to know who to talk to.

Short Pump, Virginia, United States #28527

I love Sam's .I have bought only one bad thing there and that was a Japanese style wooden gazebo that is falling apart.

I have gotten some great deals at Sam's over the years. The gazebo is one exception and I paid full price for that. You really can find some great things there.

Wal Mart is the store that I detest going in .Though they are owned by the same parent company.

Nuuk, Vestgronland, Greenland #28521

You can't tell me where to shop and where not to shop, it's a free country and I can shop where I want to.

You May Also Like

Menards Truck Rental Scam Menards "On Sept. 21st, 2013 @ 4pm I rented a truck from Menards to pick up siding that I had special ordered. I went to the store to pick it up..." Read more Sams Club - Pretty bitter experience Sams Club " Sams Club Sams Club Contacts & Information Posted: Jun 10, 2017 by Srini V Tires Complaint Rating: 0 % with 0 votes Contact information: Katy, Texas United States I..." Read more Sams Club Tire installation gone horribly wrong! Sams Club "On Sunday April 17th. We took our SUV to Sam’s Club in Temple, Texas to have all 4 tires installed. The following Sat morning, April 23rd, my husband..." Read more Sams Club - Review Sams Club "On Saturday august 22,2015 it entered the SAMs wholesale tire department in Jonesboro, Arkansas at 5:15 pm to take adavantage of a time sensitive $80 off purchase of four(4) Goodyear..." Read more Camping World - Given the run around Camping World "Went to purchase a winnebago at camping world in st. Augustin fl. Were told we could get a 78000 trailer with 10000. Off for the trade in of our motorcycle...." Read more Real Movers Moving And Storage - They should lose their license. Real Movers Moving And Storage "Beware anyone who is thinking of hiring a MOVER. Real Movers Moving and Storage in Miami is the WORSE mover one can have. What they didn't lose they destroyed. Antique..." Read more Popeyes Louisiana Kitchen - Bad experience Popeyes Louisiana Kitchen "Last night i was at your restaurant located at 11850 Elam Rd. Balch Springs, Tx 75180. I placed an order for 3 of the Sunday specials. I waited 40 minutes..." Read more Lazada Philippines - Lazada Lazada Philippines "Nakakapikon kayo 3 times na ako nagbabalik ng order ko tapos matatanggap ko ngayon may damage pa din mga sira ba mga mata niyo at hindi niyo nakikita kong may..." Read more