purchased a blue ray dvd and paid for it, had to go to the " CAGE " to get dvd. took 3 people 20 minutes to determine that they could not locate any of the dvds either blue ray or not. system reflected there were both blue ray and regular dvds in stock.
after 20 minutes were told " SORRY " and given refund. asked for customer complaint card and was instructed to see customer service, waited 15 minutes in line , just to be told that customer cards were located by wall.
very poor service and management.
will not buy anything from sams club again.
Monetary Loss: $23.