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purchased a blue ray dvd and paid for it, had to go to the " CAGE " to get dvd. took 3 people 20 minutes to determine that they could not locate any of the dvds either blue ray or not. system reflected there were both blue ray and regular dvds in stock.

after 20 minutes were told " SORRY " and given refund. asked for customer complaint card and was instructed to see customer service, waited 15 minutes in line , just to be told that customer cards were located by wall.

very poor service and management.

will not buy anything from sams club again.

Monetary Loss: $23.

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Soudan, Pays De La Loire, France #159440

Believe it or not this happens all the time at EVERY retailer not just Sam's Club. Computer inventory systems aren't 100% accurate, and nobody counts every item that comes in the store. The DC probably made a shipment and it added it to the database, but they never actually received the physical product. This happens when people steal as well. They only do a warehouse-wide inventory once a year.

They should have escorted you to the customer service desk however, and told the CSR the problem. Doing that is good customer service.

Personally I can't believe some of the service I receive at Sam's either. I mean we pay $40 to shop there, but get treated as if we were shopping at Wal-Mart or your local Goodwill.

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