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Sam’s club had a promotion that if you upgraded your phone you would get a $100 eGift card per upgrade. So my husband and I decided we would upgrade through Sam’s Club.

We were already going to upgrade but we would have done that through our service provider if it wasn’t for this promotional eGift card. I told the guy who helped us that last time I did a Sam’s club promotion I didn’t receive my eGift card and Sam’s club would not respond to my request to fix that. He promised that would not happen this time. Well guess what it has happened.

When I contacted customer service through their Sam’s club help- chat page they found all the documentation that I had purchased the phones and should have received the eGift card but they only offered to extend my membership for 30 days (it doesn’t expire until next year!) instead of honoring the promotion and sending me the eGift cards.

By the way the promotion doesn’t end until 8/9/20. Their customer service is impossible to contact directly and they resolve the issues.

User's recommendation: Go to Costco and don’t get sucked in to Sam’s Club scams.

Product or Service Mentioned: Sams Club Deal.

Monetary Loss: $200.

Preferred solution: Deliver product or service ordered.

Sams Club Pros: Reasonable price.

Sams Club Cons: No customer service to resolve issues.

Location: 3333 N Us Highway 75, Sherman, TX 75090

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I also have not received my promotional egift cards. We upgraded to Samsung note 20 ultra and were supposed to receive 200 gift card for each one within 21 days. It has been 43 days and still no gift cards.

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