74 views
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
1 comment
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.6

Sam’s club had a promotion that if you upgraded your phone you would get a $100 eGift card per upgrade. So my husband and I decided we would upgrade through Sam’s Club.

We were already going to upgrade but we would have done that through our service provider if it wasn’t for this promotional eGift card. I told the guy who helped us that last time I did a Sam’s club promotion I didn’t receive my eGift card and Sam’s club would not respond to my request to fix that. He promised that would not happen this time. Well guess what it has happened.

When I contacted customer service through their Sam’s club help- chat page they found all the documentation that I had purchased the phones and should have received the eGift card but they only offered to extend my membership for 30 days (it doesn’t expire until next year!) instead of honoring the promotion and sending me the eGift cards.

By the way the promotion doesn’t end until 8/9/20. Their customer service is impossible to contact directly and they resolve the issues.

User's recommendation: Go to Costco and don’t get sucked in to Sam’s Club scams.

Monetary Loss: $200.

Preferred solution: Deliver product or service ordered.

Sams Club Pros: Reasonable price.

Sams Club Cons: No customer service to resolve issues.

Location: 3333 N Us Highway 75, Sherman, TX 75090

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Abner Qaj

I also have not received my promotional egift cards. We upgraded to Samsung note 20 ultra and were supposed to receive 200 gift card for each one within 21 days. It has been 43 days and still no gift cards.

Sams Club Reviews

  1. 371 reviews
  2. 186 reviews
  3. 224 reviews
  4. 133 reviews
  5. 87 reviews
Sams Club reviews