I did talk to a manager at Sam’s Club about offering electric handicap carts that are nearly discharged, to customers, after I had two carts go completely dead on me inside the store during my last visit requiring me to change to a third cart that had enough power for me to finish shopping and get me back to the truck outside.. When a cart goes dead, I call the customer service desk usig3 my cell phone and give them my location inside the store and explain my predicament including the fact that I can’t walk.
It takes a while for them to bring another cart to me, transfer my purchases to the new cart and me struggle to get on the new cart without falling. Having it happen a second time made me want to give up and go home but I didn’t. I asked the manager why he couldn’t fully charge a discharged cart, (takes from 8 to 14 hours to fully charge), before he released it back into service and he told me that the American Disabilities Act prevents him from denying the use of any cart if a customer requests one.
He can’t even deny someone, like a child out for a joy ride, from using the carts, he told me. Personally, I think it is too much trouble to do it right; why couldn’t he put charging carts out of the public eye until they are fully charged?
Product or Service Mentioned: Sams Club Manager.
Reason of review: Discharged handicap carts.
Preferred solution: Let the company propose a solution.
I didn't like: Handicap carts going dead.