After waiting over 20 minutes for a cashier to try to resolve pricing and coupon issues and process a check for customers in front of me, when she scanned my membership card, she said I needed to renew my membership. She told me it would be $100.
(During previous visits, the cashiers always try to upgrade the membership from the standard $45 membership to the $100 membership. We finally gave in). I told her I did not want the $100 membership. I wanted the regular $45 membership.
She said she could not do that. I told her I was not going to renew for the $100 fee. She said that if I wanted to downgrade, I had to go the the Membership Desk before she could check me out. (I already had $450 of groceries, including melting ice cream, that had been sitting on the check out belt for over 25 minutes by that time and the Membership Desk had a long line at it).
I refused and eventually the Manager came over and said it was no problem to renew for $45 there at the register. So, did the cashier not know what she was doing or was she flat out lying to me?? I think this whole membership fee at Sams is a scam.
They constantly try to up-sell you when you check out and then refuse to downgrade you and coerce you into keeping the $100 fee. I am canceling my membership all together.
Product or Service Mentioned: Sams Club Membership.
Monetary Loss: $45.