I recently visited to the Sam's Club in Terre Haute, Ind. looking to purchase a new phone. I made my way to the mobile section of the store, where I was neither greeted nor asked for help for a solid five minutes. When I was finally approached, a young woman greeted me, and it was evident that she was high. I could smell the marijuana on her dress. I tried to ignore this and asked her if she could tell me about the selection they offered, but she was not only of no help, but she was either incredibly uneducated or incredibly high. She spoke with the knowledge base of a 14 year old teeny bopper and not only do I wish she had been of more help, but I wish she had not spoken to me and wasted my time at all.
May I ask, does Sam's Club run drug tests on their employees? Normally, I would not bother sending in a customer complaint on the basis of drugs-what people choose to do with their spare time is none of my business- but when it interferes with their work, and they show up to their shift like that, and waste MY time when I'm a paying customer looking to spend money at your store, then I get irate.
I requested the name of this woman before I left. Brittany Kull. Another couple shopping around saw how belligerent she was with me, and approached me, saying that her mother has been working at the store for a very long time, and that is the only reason she was able to get the job. Does Sam's Club endorse that sort of hiring? Is someone's credentials and work ethic no longer important?
I was incredibly disappointed in my visit to Sam's. This Brittany gal, bless her heart, but she is not a positive contribution to your staff. She was unhelpful, uneducated, and a waste of my time. And the company should consider her a waste of their time as well if she's showing up on company time high on marijuana.
I hope some sort of action is done. Until then, I have canceled my membership and won't be shopping at Sam's Club in the future.
Product or Service Mentioned: Sams Club Membership.