State: New York Product: Sams Club Customer Care Clear all filters (5 of 122 reviews match)
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3 comments
3.1
Details
I called the store today. 9/23/18 with a quick question to see if the store received an item that I was given the item number to reference . The associate told me “ I have customers here right now and I need to take care of them first” I replied that’s fine and I...
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Anonymous
#1568606

In all honesty, I'm glad that stores give priority to people who bothered to come in.

Author
Location
Cheektowaga, New York
Service
Sams Club Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1363704 is a subjective opinion of poster.
0 comments
5.0
Details
No one should ever be treated like this in this type of work! If he doesn't like His job he shouldn't work at Sams club. Customers want to feel at home when shopping and they don't want to be discriminated. heavy things are always left on the card and this person was...
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Author
Location
Medford, New York
Service
Sams Club Customer Care
Reason of review
Poor customer service
Preferred solution
employee shouldn't be rude
Review #1250326 is a subjective opinion of poster.
0 comments

Sams Club - Ridiculous

3.3
Details
I agree, I bought and new exercise machine last week, just saw it at Walmart for $90 less and they told me they don't price match. However I can return it used with no box to the store I get a full refund. It's getting ridiculous, I don't know how they figure on keeping in business when they can't even take care of their own customers.
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Author
Location
Fishkill, New York
Service
Sams Club Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Review #1189029 is a subjective opinion of poster.
0 comments

Sams Club - Total garbage pails

1.0
Details
45 mins to get $5 battery core charge refund. Workers in tire shop just stare at u like u have 3 heads with line out the soo and nobody at register. Never again
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Author
Location
Cheektowaga, New York
Service
Sams Club Customer Care
Reason of review
Poor customer service
Review #1129369 is a subjective opinion of poster.
1 comment
1.0
Details
I have been a customer at Sams Club for a few years and lately they are getting progressively worse and worse. The way they treat their employees is horrible. Particularly a Crystal Nitti who is so mean she has made the employees cry sometimes. She has been a tyrant,...
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Anonymous
#1207141

This is obviously a fake complaint. This person lists this as a customer service review but fails to mention customer service at all. This sounds more like a former employee...

Author
Location
Plattsburgh, New York
Service
Sams Club Customer Care
Reason of review
Poor customer service
Review #852196 is a subjective opinion of poster.