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local Hot Springs AR Sam's club has embraced the "self checkout" method to extreme. 15 Ilse with 2 human checkers and 6 self checkout.

Standard this club here. Elderly or large volume customers left to figure out and physically use self checkout. When floor manager questioned about it she is surly, rude in ur face. Be glad when COSTCO gets here.

Filed Corporate concern and some answering system in Bhopal took my message and maybe someone will respond in 1-2 days. This is an ongoing and worsening scenario this store. This is a retirement community with excess we elderly unable to master the self checkout . Not to mention the loss of jobs entailed by the self checkout system.

Seems adding more money to share/stock holders over customer service is the direction Sam's has chosen.

Both Sam's & Walmart are practicing business practices that hurt customer relations and line fat cat pockets....hope they remember there was once the K-marts and Sears that are fading away and same can happen to them. *** customers off we WILL pay more at other stores to be treated like our business is important to store.

Reason of review: Poor customer service.

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No customer deserves this treatment. Sam's Club should expect some customers will need extra assistance.

Not everyone has experience with self-scan! ! Some individuals with special needs have difficulty using self-check or with bagging. Not eveyone has "plastic" to cover their purchases.

Sam's Club executive's decision has reduced employee costs, but not adding jobs to a community they expect to find customers.

This is a message that customer dervice is not their priorty. Bravo!

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