I have been to our local Sam's club twice in the past year to buy a new set of tires for my GMC Yukon and Chevy Trailblazer. Both times I had similar incidents where no person was in the tire sales area and after approx 30 minutes of trying to track down someone to help me, I was given the cold shoulder.
This was the second time this year and the last time I will ever try to deal with Sam's Club on anything of this nature.
They obviously have no management who has a clue about customer service. I recommend Discount Tire.