3.4
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
3 comments

I am extremely disappointed that Sam's Club has discontinued the business member card. It would have been nice to let me know before you stopped it. I didn't know anything about this change until I tried to enter the store before 10 am. This is not what I consider good customer service.

It is not worth it to me to spend the huge difference to pay for a Member Plus card. The ability to get into the store for earlier hours was very compelling to me.

Did you even consider giving us members a chance to give you feedback about the change?

It's time for me to join Costco and drop Sam's Club.

Product or Service Mentioned: Sams Club Membership.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1576933

Very disappointed that Sam's Club cancelled the business member card and never notified customers. No consideration at all. I will not be renewing my membership and instead will join Costco.

Anonymous
#1575437

Agree fully. My problem was that I was permitted to enter the store and was informed upon checking out that I was NOT allowed to shop early.

Needed to upgrade. What?

No, Thank You I will NOT upgrade and you can take this cart full and have a good time restocking it ! Oh wait, will let you do it this time and you MUST upgrade to shop early> Yep right, will continue to shop early if they let me past the door!

Anonymous
#1550070

I had been a member since early 90's ......I too discover that I wasn't "allowed" in early suddenly ......When I could go in, I cancelled my membership, got my refund and left never been back......too may comparable places that treat me better......Apparently they don't give a Rats _ss about me.....now feeling is mutual.

You May Also Like