Rochester, New York
Not resolved
2.3
Details
Price Affordability
Product or Service Quality
Website
1 comment

My coworker contacted me yesterday to inform me that Sam's club has a website and you are able to sign up and receive savings that way. Today she showed me her coupons via the web.

I went on to the website to enroll and well I received mostly coupons that I would never use. I called 1-888-746-7726 to inquire why our coupons was different. The customer service rep stated it was due to our purchasing, I said oh, okay and hung up. We are both new member and never used our cards yet so how do they "know our purchasing habits?" Lies already!

I have been an active loyal member at BJ and well they accept manufacturer coupons and they mail you out a coupon book every month. I will continue to use this membership because I can trust they word along with the savings!!!

Reason of review: Poor customer service.

Sams Club Pros: Stuffed salon.

Sams Club Cons: Prices.

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Anonymous
#1087209

Oh yes it is over all membership purchases not just yours...sorry. but have you seen the new instant savings catalog?

Wow great stuff. Stop by member service if you did not receive one.