Lawrence Township, New Jersey
Not resolved
Customer service
Product or Service Quality

I got a membership at online in Sept 2015, but never got a membership card. When called, I was told that I can shop at local store, just bring my membership number to the front desk.

I went to a store in Lawrenceville, NJ. The customer service rep were busy flirting with each other for about 10 min and one of them turned around and ask me to wait for a minute. Another 8 min went by before she asked me to wait again. I immediately left and called to cancel my membership.

I was promised a refund in 6 weeks.

I then called in Feb, May, and Aug, each time I was told the membership was cancelled and a refund is on its way. But today I still see my account online and Sams club has the nerve to ask me to renew!

Product or Service Mentioned: Sams Club Membership.

Reason of review: Poor customer service.

Sams Club Cons: Customer service from manager karrisa, Rude staff.

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