I got a membership at online in Sept 2015, but never got a membership card. When called, I was told that I can shop at local store, just bring my membership number to the front desk.
I went to a store in Lawrenceville, NJ. The customer service rep were busy flirting with each other for about 10 min and one of them turned around and ask me to wait for a minute. Another 8 min went by before she asked me to wait again. I immediately left and called to cancel my membership.
I was promised a refund in 6 weeks.
I then called in Feb, May, and Aug, each time I was told the membership was cancelled and a refund is on its way. But today I still see my account online and Sams club has the nerve to ask me to renew!
Product or Service Mentioned: Sams Club Membership.
Reason of review: Poor customer service.
Sams Club Cons: Customer service from manager karrisa, Rude staff.