To whom it may concern:
I placed an order online with Sam's Club for the 65" Vizio LED that they had on promotion for the Black Friday week. Their online ad said that they would start selling online at 11 PM on Wednesday 11/21/12.
The item became available about 5min before 11PM and I placed the order online. The order was processed successfully, I received the confirmation by email and they took the money from my bank account. For my surprise I wake up on Friday 11/23/12 (Black Friday) and I see that I received an email on 11/22 at 11:31 PM saying that my order was canceled for high demand and no inventory. I went to the store but it was too late since they only had 6 units per store.
Not only that, but once I got home I saw that the money was still not returned to my account. So not only I lost black Friday (since I had placed the order, received confirmation and Sam's Club took the money out of my account I did not go looking for another TV), I also cannot even try to buy another TV because Sam's Club still have my money. I called them to see if they could help me but all they could do is tell me that the TV was out of stock and that they opened a ticket and I would receive a call or email next week. I specifically opened a membership with Sam's Club because of this deal and I am very disappointed.
I don't understand how a "big" store like Sam's Club can allow this to happen. If they cannot come up with a solution, I will never trust Sam's Club again and would not recommend their online website to anyone.
Product or Service Mentioned: Sams Club Membership.
Monetary Loss: $400.