Update by user May 16
Overall score of 3.1 is very misleading! Because I like the location, it boosts their score?
Wrong! Customer service score should be 1!!!
Original review posted by user May 16
To have your lug nuts stripped and then hear them deny it. Then say go get it fixed and come back!
Or have them tell you that they rotated the tires, but didn't. Spoke to the Assistant Manager. He was not helpful. He claimed that they didn't touch the lug nuts.
he couldn't understand that you need to try and remove them in order to change a tire.
According to him, they just looked at them. Really??
So, if you want to have your lug nuts stripped, be lied to, still not be able to get tires and on top of it all, now have to pay to replace the lug nuts that damaged, head on over to:
Sam's Club 8160 in Temple, Pa
Reason of review: Bad quality.
Monetary Loss: $75.
Preferred solution: Let the company propose a solution.