I have been a Samsclub member for over a year and I like Samsclub, although I purchase more items some place else. Aside for this review, I will continue to shop at Sams, but not at the online Samsclub store.
I purchased a electronic dartboard through the online store from Samsclub.
The price was a little better than other stores in the Net. I didn't mind paying for shipping because I expected to get this item within the 3-8 business day they specified. When I logged onto my account (8) eight days later (today) to get a tracking number, the purchased item is still being processed. I sent an email to Samsclub to find out why it's taking so long.
Their replay was that it takes affect after the carrier has possession of the package. I have never heard of this before. . Sorry Samsclub, but that is not acceptable.
I can buy from other online stores and get free shipping and receive the package in approximately 6 business days to my door, and usually I get an email when it will be delivered. I have relatives coming out this week for the holidays and was hoping to get this item for their entertainment.
So I am forced to purchase another one some place else, while I wait for a shipping date from them. So much for customer satisfaction!