I arrived at the West Florissant Sam's a few minutes after 7 am for 4 tires to be installed on a Chevy truck. At 8:04, I inquired about the status and was told there was ONE more tire left to install.
Twenty minutes later, there was still ONE more tire to be installed. There were two workers and only one other auto in the shop, waiting for a tire patch (that customer was waiting about one hour too). When I inquired again (about 8:20 am), the employee said it takes over an hour to install 4 tires on a truck - he knows because he's been doing it for 6 years. I agree because if you don't work on a truck for 20 minutes at a time, it will take over an hour.
For over 14 years I have been telling everyone I know to get their tires at Sam's. There were several other issues with the W. Florissant location (i.e., dirty bathrooms, products not priced, products priced incorrectly which held up the checkout lane, etc.). I discussed all with the manager on duty.
I've been a Sam's member for 14 years. I want the stores where I live to be successful. I try my best to spend my money where I live.
I've been disappointed at this location for a year now so, when I can, I will be shopping elsewhere. Maybe I'll even try a membership at Costco.
Product or Service Mentioned: Sams Club Tires Installation.
Reason of review: Poor customer service.