On Saturday august 22,2015 it entered the SAMs wholesale tire department in Jonesboro, Arkansas at 5:15 pm to take adavantage of a time sensitive $80 off purchase of four(4) Goodyear light truck tires. Earlier inquiries to employees about the working hours for installation along with store hours posted on a permanent sign outside the store confirmed I was to be there by 6:00 pm and the tire installation shop would install my newly purchased tires.
I drove 125 miles one way from Heber springs. I noticed one vehicle in one bay of the four bay tire installation area as I entered the store.... Thinking ... At least they don't appear to be swamped.
I spoke with Nancy at the tire register and told her I wanted to purchase 4 new Goodyear tires and take advantage if the $80 discount since the tires were in stock with a No Raincheck notice and an expiration on the sale ending Sept. 1st. She appeared to be slightly confused or distracted for a couple of minutes. I pressed her for a total cost of the purchase and if she would please provide me with such $80 discount included.
She handed me a written total stating no installation would be provided today. I asked her why... A heavy set tire installation employee behind her interjected... We are behind.
I told Nancy- the employee I had directed the question to and the person scheduling tire installations - I live out of town 125 miles one way and had checked with them prior to showing up. I was told the tire installation area closes at 7:00 pm as the posted sign indicates. But they STOP taking orders at 6:00 pm. She confirmed and repeated the 6:00 pm cutoff time for taking orders.
I pointed out that it is only 5:20 pm and there is only one vehicle in the work area. It appeared half finished. I stated to Nancy that I was doing as I was instructed. Be there before 6:00 pm.
To clarify where I went wrong I asked Nancy if she would please write down the time I must be there to have my tires installed . She wrote down the exact information I was given prior to driving 125 mikes one way. Be there by 6:00 pm which is their cutoff time for the installation orders. I asked her--- please correct the information--- the sign and your instructions are incorrect.
It is now 5:20 pm. I'm here. And I'm being told NO. Again the heavy set tire installer behind her gave me the look of disgust and said....
We Are Behind. I said ok and went to speak with a manager. THE STORE MANAGER couldn't be working on Saturday so the Asst. Manager Martha listened and said she wasn't sure how there work it out there.
To sum up this complaint--- I list any $80 discount or other savings by having to return the next day, Sunday,--- making my total driven miles 500. 250 miles round trip . Once on Saturday. Again on Sunday.
Not once did anyone in management apologize for any inconvenience or state they would follow up and try to right this wrong. I intet
Reason of review: Poor customer service.