Most helpful review
New Reviewer

60 Dollar Cake on Food Stamps

I don't have a problem with Food Stamps and feel that it can be a good program that benefits a lot of people. However, yesterday, I stood behind 3 women in line at Sam's Club with a cake that was 3 feet x 1 1/2 feet with Hello Kitty decorations. $60...
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2048 comments
#2205702

This shouldn't require repeating. What someone buys on their food assistance isn't your business unless you are married to them.

Even then, tread lightly. Stay in your lane. Mind your own garden.

And just because you won't take that advice: You don't have to use your entire balance each month. You can budget back a $5.00 each month for someone's $60 birthday cake.

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ID
#264209 Review #264209 is a subjective opinion of poster.
Location
Greenville, South Carolina

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Verified Reviewer
New Reviewer

Bad service at check out

My wife has a handicap card for check out we approached the head cashier and they send us to the back of the line this is the first time we had issues since 1991 that weve been members
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ID
#4031297 Review #4031297 is a subjective opinion of poster.
Pros
  • Great place for shopping
Cons
  • Bad customer service for people with handicap
Preferred solution
Apology
New Reviewer

Require certain membership to shop before 10am

Why is a weekday visit at your company still doing 10 am for your member that dont have a platinum card. I am a regular card member and have a serious medical condition and just wish to shop early. Why do I have to pay more for a membership card just to avoid the long line and late shopping?
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ID
#3962167 Review #3962167 is a subjective opinion of poster.

Bad service

Customer service was very rude to my wife.I have been going there for last 20 years.But after the way this woman treated my wife I would rather go to Costco.My wife just wanted to renew my membership.She has allways done it .But the lady would not bend and take our money to renew our membership.I am a business man and if I treated my customers like this I would be out of business.It was the sams at west road and 290 in Houston tx.

User's recommendation: Do not go to this store unless you like getting herassed.

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ID
#3924904 Review #3924904 is a subjective opinion of poster.
Location
Houston, Texas

Charged shipping Im a plus member and have the charge still on my Credit One CHARGE card. I didn't get to use it but it's still on my Credit One charge bill.

You had a glitch in your system and you said it canceled my order well It's still on my Credit One charge card bill like I owe it. I'm about done being a Sam's Club member. Last 3 orders screwed up and then this with my charge card. Jason Totsch jlesia72@***.com
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ID
#3908888 Review #3908888 is a subjective opinion of poster.
Location
Quincy, Illinois
New Reviewer

Upset

Sams Club - Upset
A wedding ring that I desperately needed was returned by a sams employee that barely spoke English! It has been 2 weeks since the vendor received the ring yet I havent gotten a refund yet!

User's recommendation: Do not order jewelry on line!!!

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ID
#3908705 Review #3908705 is a subjective opinion of poster.
Cons
  • Customer service
Preferred solution
Full refund

Charged shipping Im a plus member

The lady canceled my order because I told her I was a plus member and it already went through on my charge card so now I gotta wait for it to get pur back in the account b4 getting my *** Never in my life has this happened. I said take off the shipping charge not cancel my damn order. I'm angry.I
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ID
#3887003 Review #3887003 is a subjective opinion of poster.
Location
Quincy, Illinois

Missing part item in box

Dont understand why I need to bring the griddle back just to get a cover for my griddle sams could just send me a cover Thank you Don frank 256336****
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ID
#3885260 Review #3885260 is a subjective opinion of poster.
Location
Decatur, Alabama

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Verified Reviewer
New Reviewer

Order going to wrong address.

Sams Club - Order going to wrong address.
I placed an order around 8-9 hours ago. Email from fed ex that they received the order. It has the wrong delivery address. Ive called Sams club and Sams club .com to Chang the order. They told me I had to call fed ex to change address. I called fed ex and was told Sams club had to change it that I couldnt. I was told numerous times that they couldnt change the order. I asked to cancel the order and no one could find the order by the order numbers I was given. So instead of the order coming to Illinois it is going to Oregon! Something is wrong that no one can do anything with the order

User's recommendation: Don’t ever ship.

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ID
#3869519 Review #3869519 is a subjective opinion of poster.
Cons
  • No one in customer service can help
Loss
$64
Preferred solution
Deliver product or service ordered

Charge for the item

I spoke to someone on the phone, They I had to go to the store for my refund, I go to the store and they tell me they can't refund my money because my daughter name is first on the account. My complaint is why did take money out of my account then. Doesn't make sense.just j
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ID
#3847492 Review #3847492 is a subjective opinion of poster.
Location
Windsor Mill, Maryland

Online Order overcharged

Purchased item online during instant savings but was charged regular price. When I went to CS at the store, I was told that online was separate from them and there was nothing they could do. They gave me the number to call online services and was passed along through the automated system. Never got through to a person and out of frustration, I hung up.
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ID
#3843915 Review #3843915 is a subjective opinion of poster.
Location
Sterling Heights, Michigan

Can not return diapers for store credit

My daughter had baby shower with a diaper raffle she received sams club diapers she prefers pampers because her first baby wet through lives and store brand diapers so for both showed she was able return diapers to Walmart target for a store credit without a recent for...
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1 comment
#2231957

God forbid if you donated them.

ID
#3840675 Review #3840675 is a subjective opinion of poster.
Location
Doylestown, Pennsylvania
New Reviewer

Membership chip

Membership chip They wouldnt in my account I took $100 out of it A membership I would love to talk to somebody
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ID
#3830777 Review #3830777 is a subjective opinion of poster.
Location
Detroit, Michigan
Loss
$100
Preferred solution
Full refund
New Reviewer

Customer service issues

Workers watched an elderly person knock over a display of pills. Instead of helping they laughed and walked by and stared. 2 other elderly shoppers and my wife assisted while other workers watched and did nothing but stand around and and joke about the incident. We reported the incident with a front end customer service manager and were supposed to get a followup call from the store manager the following day. No call has been made back to us and incidents like this have occurred again so it does not seem like the message was received.
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2 comments
#2233068

Why would you get a call? You weren’t involved.

#2233208
@PissedConsumer2233068

The man's wife helped pick up the bottles while employees stood and laughed. He was told someone would call him. Why can't you read before commenting?1

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ID
#3820253 Review #3820253 is a subjective opinion of poster.
Location
Columbus, Georgia
Pros
  • Close to me
  • Scan and go
Preferred solution
Fix the employee work ethic and professionalism

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

You want me to pay to change my email

That is absolutely ridiculous. Why cant I get my email changed at the store in person customer service? After finally getting to the correct department I was able to get my email address changed. But it took two days and a rediculous amount of time. The person that helped me finally was very good

User's recommendation: Be prepared to get pissed off before you are done.

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ID
#3806005 Review #3806005 is a subjective opinion of poster.
Location
Aubrey, Texas
New Reviewer

My check was NEVER given to me

I had to move to orange park and I provided my address. Angel was given notification of this for the passed 6 days and she never calls me. I never received my check and I will get a lawyer involved.
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ID
#3795751 Review #3795751 is a subjective opinion of poster.
Location
Gainesville, Florida
Loss
$1000
Preferred solution
I want my paycheck. NOW

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