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I have been a faithful Sam's Club member for years. What I saw today was appalling.

False advertisement. I wanted to buy a laptop today, but thankfully I checked the actual laptop. Sam's Club is advertising a laptop that has half the hard drive space than what they say there is. DV7-6187CL is advertised as having a 1.5 TB hard drive when it has only 750GB.

The price they are quoting is outrageous with that less hard drive space. I brought it to a managers attention, yet she refused to take down the false listing. That is absolutely ridiculous.

If that is how Sam's Club is going to run a business (intentionally leaving wrong information up), I will take my membership elsewhere. I expect to see immediate change and some type of recourse since I will have saved their company a ton of grief from other angry customers (if they actually make the change).

Monetary Loss: $949.

Location: Fremont, Indiana

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Guest

I own this computer dv7-6187cl. I'm typing on it right now.

It comes with two 750gb hard drives, which together equals 1.5tb.

I took the first drive out and put in a ssd for the operating system. Scottpenny22 you are calling people idiots, and threatening to never shop somewhere again, but it is in fact you who is the ***.

Dan S Smo

For a person that works in IT. He obviously doesn't know that Windows uses the C drive. In the pic from

pic.twitter.com/DLEYYAOY

You can see the D Drive and E Drive. The E Drive is the Recovery drive.

The store probably hidden the C Drive so that customers don't make any changes to it.

Guest

It is hard to imagine what you are talking about. I have had the DV7-6187cl since August of 2011.

The C Drive is 750 GB but so is the D Drive. The DV7 is a dual drive bay laptop and this unit does in fact have 2 drives. I do not know what you were looking at or why those appear to have only 1 drive, but I got mine at sames and it has 2 750GB drives in it.

And I know this for a fact since my C drive is going bad yet my D drive is testing strong. Look at the bios and you will see.

Guest

There are no 1.5 TB 2.5" laptop harddisks yet, largest is 1 TB.

SP P Tjq

Well, I went to another store here in Memphis and saw that the exact same model had the exact same error. I brought it to that manager's attention.

He had no clue about computers, so he grabbed someone else to help him understand what the issue was. That employee verified (just like the last manager at #6256 did) that the computer and pull tag were in fact incorrect. I'm not crazy. Although my degree is in graphic design, I'm not a fraud like you suggest.

It's aggravating that you would seriously suggest that someone would go that far in making something up. Nevertheless, unlike the idiotic and stubborn first manager, the manager at the second store (#6260) was smart enough to realize that they can't sell products on false information. He unlocked the laptop and pulled it and the pull-tag off the display island immediately.

By the way NTMWRH, I'd like to see you take pictures of what you saw with the exact same model number and the displayed drive space.

Although seriously doubtful, it could be that the error is on HP. Regardless, Sam's should test things like this.

Guest

I don't know what to tell you buddy. I checked it out in my store personally and it had the 1.5 TB hard drive on the display unit.

At this point I have to disavow this topic and call bull sheep on you. Your story sounded good enough that I wanted to help but after looking myself I am still siding with the company. I seriously doubt that one display unit is right in one store and one is wrong in another. Had it been wrong in my store I would have given you the phone number (voice mail only) for my regional manager named Jeff Lencke.

I don't know if his area covers TN but he would have taken care of business in terms of bad signage. You are in IT, I bet you are great with photo shop.

Guest

Hmmm, I got nothing. I'm just a lowly cashier but I can look into it.

Sams Club stores range from bad to really bad but store is pretty good because the old District Manager now Regional Manager ran a tight ship. What state do you live in?

SP P Tjq

The first picture in my most recent post doesn't show the model number, sorry. The previous posts' picture does, though. You can see a larger version of each picture by clicking on the picture while in Twitter.

Guest

From your picture I cannot see what the hard drive space is. I can see that there are two hard drives which you said it did not have.

SP P Tjq

Unfortunately, you would be siding with the wrong team. This picture clearly shows the same tag shown before with the actual computer shown.

Notice the model number. 1.5TB listed with only half of that actually in the computer.

pic.twitter.com/DLEYYAOY

Guest

I have to admit that your story sounds the most realistic of any story that I have heard on this site. The manager will not take down a sign until or unless corporate has been informed and someone along the line as made the decision to do so.

Occasionally errors do occur and product is taken off the shelf until corrections can be made. That being said, someone looked it up and decided that there is no error.

Knowing the systems that are in place I have to side with the company. This is one of the few areas of Sams Club that is very responsive.

SP P Tjq

Yes, but the pull tag is incorrect. The computer clearly states when explored that it only has 750GB.

No, there are not two drives dividing the 1.5TB. The manager even verified with me that the pull tag and the computer models matched perfectly.

The manager even saw and verified that the stated amount and the computer's hard drive space is wrong. She said that she would "email someone" about the error but refused to take down the pull tag.

Guest

Umm... err...

maybe its just me but that pull tag clearly says 1.5 TB. Why do you believe that the computer does not have 1.5 TB.

SP P Tjq

I work in IT, so I know my computers. I got an email from Deidre Simpson who, with lack of any detail at all, addressed me by my wrong name and gender even though the emailed form she received clearly stated how I should be addressed.

Deidre said that she would "ensure that an electronics associate test scans our laptops to ensure that the sign matches the correct merchandise so that this will not happen again and thank you for informing us of this error." At no surprise to me, I went back today to find that nothing had changed.

Same sign, same computer. A picture can be found at pic.twitter.com/A6w2C26c.

Guest

I have lost all faith in Sams club because they let DirectTV set up a booth in their store to attract new victims for DTV.DTV has an "F" rating with the BBB and is the biggest Scam Artist of all times and by Sams helping to promote DTV's business,Sams has to know what kind of company and the dirty practice of DTV toward their customers. I feel Sam's agree with DTV's practice and therefore I want nothing to do with Sams either.

Guest

I can't find it on Sam's online. Do you have an item number? Where did you see it advertised?

Guest

You only want them to make the change so you get something in return.

Guest

This is what happens when YOU can't tell the difference between two laptops. YOU read the advertisement for a laptop, but you wanted the price to apply to a better laptop, so you are making a fuss.

Stop trying to cheat Sam's Club. And I'm glad they didn't fall for it.

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