Product: Sams Club Customer Care Clear all filters (131 of 131 reviews match)
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Sams Club in Florence, South Carolina - Rehire Frank Easin

Sams Club Florence S.C. Needs to rehire Frank Eason. He is loved by all that enter that door. Yes he has a disability but that does not matter. He is very friendly and most devoted greeter anyone has ever seen. Any weekday Sams Club shopping trip MUST include a big smile and hello from Frank Eason. Please bring him back.
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Review
#1653876 Review #1653876 is a subjective opinion of poster.
Service
Sams Club Customer Care
Pros
  • Free samples
Cons
  • Staff behaviour
Reason of review
Bring Back Frank Eason
Preferred solution
Bring back Frank Eason
Tags
  • bring back Frank

Sams Club - Terrible Customer Care Resolution

1.0
Details
They don’t return calls in queue, nor emails, chats say to resolve with overseas personnel who are nice but drop the ball, get disconnected from supervisor (& I wasn’t rude), local store doesn’t answer the phone (rings off hook)...don’t join if you’re looking for customer service
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Review
#1652242 Review #1652242 is a subjective opinion of poster.
Service
Sams Club Customer Care
Pros
  • Good online discounts
Cons
  • Terrible customer service resolution
Reason of review
Order processing issue
Loss
$100
1.0
Details
Today I went to the Sam’s club Sunrise location in Florida store to pick up an online pickup order I had placed. I received a text message from Sam’s Club stating that my order was ready for pickup and for me to text “A” when I arrived at the club. I texted “A” as soon...
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Review
#1646932 Review #1646932 is a subjective opinion of poster.
Service
Sams Club Customer Care
Cons
  • Poorly trained employees
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • online ordering
  • Sams Customer Service
  • Sams Club Complaints

Sams Club - Discrimination

1.0
Details
I found out that Sams Club does discriminate people by looks.
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Review
#1632375 Review #1632375 is a subjective opinion of poster.
Service
Sams Club Customer Care
Cons
  • Business hours for shopping taken away
  • Difficulty finding items
  • Discrimination
Reason of review
Poor customer service
Got all my items. Went to a self check out station. One item would not scan. Attempted to put in the item number manually but screen just showed me pictures of items from which to select, none of which were what I was attempting to purchase. After a while a store...
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Review
#1626567 Review #1626567 is a subjective opinion of poster.
Service
Sams Club Customer Care
Cons
  • Poor service
  • Poorly trained employees
Reason of review
Poor customer service
Preferred solution
Will go to COSTCO when they open in his area.
1.0
Details
19 I was shopping for ribeye steaks in Layton, UT Sams Club. There was a gal who was cooking ribeye steaks and allowing customers to sample the steaks. The price of the steaks was 12.98 per pound on the cooking cart and the meat display case. The price marked on the...
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Review
#1587946 Review #1587946 is a subjective opinion of poster.
Service
Sams Club Customer Care
Pros
  • Location
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Treat people respectful and honor prices
Tags
  • Lack of respect from an employee
Saturday 07/06/19 stopped in at Sams Club and there they was again with their pets in baby stroller. I'm getting so sick and tired of having to shop for my food with dogs and cats. The store was in Evansville IN and I called them to find out their policy about pets in...
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4 comments
Anonymous
#1713568

Unfortunately they by law really can’t do anything about it, federal law says they can ask if it’s a service and most people will say yes even when it’s not so even if it’s clearly not a service animal but the owner says it is by federal law the stores can’t say anything

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Review
#1579064 Review #1579064 is a subjective opinion of poster.
Service
Sams Club Customer Care
Reason of review
Poor customer service
1.8
Details
Sams Club - COSTCO HERE I COME....
COSTCO Here I come. I don't know where to begin. There has been a change in structure to the point where you are on lock down as soon as you walk in. After you pay for an item you must wait on a line that is 10-50 people long so they can scan your receipt check 2-10...
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Review
#1578806 Review #1578806 is a subjective opinion of poster.
Service
Sams Club Customer Care
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution

Sams Club in Tampa, Florida - Customer support

i arrived at sams club on 6/27/2019 at my usual time of 7 am. Upon arrival I was told unless I had called in an order I could not enter until 8am. I was never informed of this until I showed up at door. This is very poor customer support and shows sams cares little about normal customers. I am very upset and considering changing to Costco due to this. I was not only one there at 7am that was turned away. I believe you need to communicate more with customers
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Review
#1570695 Review #1570695 is a subjective opinion of poster.
Service
Sams Club Customer Care
Reason of review
Poor customer service

Contact Sams Club Customer Service

Mailing Address:
Sam's Club Support
2101 SE Simple Savings Dr
Bentonville, Arkansas 72712
United States
Phone:
(888) 746-7726
All Sams Club Contacts

Sams Club in Big Rock, Arkansas - Rude employee

3.1
Details
June 19@ 10.59am Today I was shopping at Sam’s club on Bowman Road. When I checked out Neither of the ladies greeted me , then as I was watch her check stuff she charged me twice 3 times for stuff I only had 1 of. When I call her on it she became very Agitated with me . I guess I’m going to have to stop shopping at that store , , employees are very rude and not friendly. At all , this is not the the first this has happen to me.
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Review
#1563533 Review #1563533 is a subjective opinion of poster.
Service
Sams Club Customer Care
Reason of review
Poor customer service