Product: Sams Club Delivery Service Clear all filters (36 of 36 reviews match)
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1.3
Details
Sams club has a fairly good deal on iPad pros right now, and I’ve been in the market for a while now. This experience with trying to order an iPad from sams has been so inconvenient. First, my bank denied the purchase, so I had to call them and tell them it was me who...
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Review
#1670077 Review #1670077 is a subjective opinion of poster.
Service
Sams Club Delivery Service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Sams Club in Worthing, South Dakota - My shipment is in TN

I did an on line order with free shipping for plus members. I received a portion of the order. I tracked the test of my order and it is in Tennessee
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Review
#1659750 Review #1659750 is a subjective opinion of poster.
Service
Sams Club Delivery Service
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered
1.0
Details
Ordered mattress Aug 3. To be delivered in 10-12 days. Finally got a delivery date of Aug 23. Even on that day, it said 3-7 PM and order out for delivery. Needless to say, it never came. Samsclub.com, Serta, and then Xpo logistics proceeded to use up approximately 5...
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1 comment
Anonymous
#1739525

Seems typical for them. They probably had 5 different people in charge of that delivery in 4 days due to high turnover rate at the stores. I think they have no real understanding of of expectation for actually getting something done.

Review
#1637365 Review #1637365 is a subjective opinion of poster.
Service
Sams Club Delivery Service
Pros
  • Garbage service
Cons
  • Garbage service
  • Terrible customer service and lack of accountability
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

Sams Club in Newhall, California - Fed up with customer service with missing shipment

2.4
Details
ordered product on august 3rd,to be delivered the 15th....never happened,looked up shipping history,it said "could not reach me by phone".how do you deliver to a phone??.I have tried to find just where is my order..The help line told me that I would receive an "e" mail address and phone # of the shipper. This to never happened..I have spent hours on line and phone to trace this.is crazy.disconnected,bounced,you name it,Just try to find out what trucking company ships for them,forget it.I now see just why Amazon does so well....You want to get lost in space? try to track something...I challenge someone at Sams club to contact me with the information I seek....GJthegrove@aol.com,order # 3219492347, tracking# sc3219492347001..
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Review
#1628677 Review #1628677 is a subjective opinion of poster.
Service
Sams Club Delivery Service
Pros
  • Good prices
  • Great varity
Cons
  • Shipping
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered

Sams Club in Houston, Texas - Couch left outside when delivered

1.0
Details
She hung up on me
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Review
#1622164 Review #1622164 is a subjective opinion of poster.
Service
Sams Club Delivery Service
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Price reduction
1.0
Details
I ordered some bed room furniture on June 12. I have been told lie after lie. Even told me one of the pieces did not pass inspection so that will be sent directly through Sams club Welp I got my replacement piece and still no furniture Each time i was promised that...
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Review
#1584756 Review #1584756 is a subjective opinion of poster.
Service
Sams Club Delivery Service
Reason of review
Poor customer service
Loss
$1700
Preferred solution
Full refund
Tags
  • Warranty And Customer Service

Sams Club - Email from Sams that orders were delivered but NOT TO MY ADDRESS

3.9
Details
I got 2 emails that my orders were delivered but I did not receive my orders at my address! prestonpotter53@hotmail.com Preston Potter 2414 Sixth Avenue East Big Stone Gap, VA 24219
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Review
#1556020 Review #1556020 is a subjective opinion of poster.
Service
Sams Club Delivery Service
Reason of review
Problem with delivery
Loss
$37
Preferred solution
Deliver product or service ordered

Sams Club in Lancaster, Pennsylvania - Bad service

1.0
Details
bought gazebo 4/28/19 paid in full for delivery and set up delivered 5/14/19 dumped in driveway delivery & setup same day still not set up called setup co told due to THERE computer error i go to the end of line? WHY maybe 6/4/19 ? siting in driveway - rain- could be stolen - who is responsible? called sams club, there response-- call set up company called GO configure----- to bad for you computer error you must wait Backyard discovery gazbo item # 980153157 paid 459.00 for service
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Review
#1539883 Review #1539883 is a subjective opinion of poster.
Service
Sams Club Delivery Service
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Sams Club in Princeton, New Jersey - Poor Shipping

1.0
Details
ordered $265.00 worth of merchandise i received every box was opened and retaped so bad it looks like it was shipped around the world ! merchandise broke out of original cases & some dented Of course customer service will refund me for the merchandise But I have to take it back to FED-Ex to return which is not worth the my time to use this shipping method & pay for it also DO NOT USE SAMS CLUB SHIPPING !!!
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Review
#1539478 Review #1539478 is a subjective opinion of poster.
Service
Sams Club Delivery Service
Cons
  • Shipping
Reason of review
Damaged or defective
Loss
$100
Preferred solution
Let the company propose a solution

Contact Sams Club Customer Service

Mailing Address:
Sam's Club Support
2101 SE Simple Savings Dr
Bentonville, Arkansas 72712
United States
Phone:
(888) 746-7726
All Sams Club Contacts
Resolved
2.3
Details

Update by user Jun 15

Sam's Club apologized for the inconvenience caused and sent me a $75.00 Sam's gift certificate. NO further details or comment will be provided

Original review posted by user May 16

I purchased this mattress to replace an 8 year old Serta foam mattress which my doctor suggested might be part of the cause of...
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2 comments
Anonymous
#1690098

So you got a free mattress after 8 years of using the old mattress... Free, right, like you didn't even have to pay, free mattresses for life...

And what now is your issue? I look at these complaints and it's like wow, how entitled and spoiled have we become.

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Review
#1535854 Review #1535854 is a subjective opinion of poster.
Service
Sams Club Delivery Service
Reason of review
Problem with delivery