Mesilla Park,New Mexico
Not resolved
Customer service
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Exchange, Refund and Cancellation Policy
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Value for money

Extremely disappointed in

On September 13th I ordered and paid for a king size mattress to be delivered to my home. On September 21st I received an email saying my order had shipped and I should be receiving it by October 3rd.

I never heard anything else by phone or email and the tracking information wasn't working, so I made sure to be home all day October 3rd. The mattress never arrived. When I called to check on it on October 4th I was told that the mattress had been in my local warehouse since September 22nd but that they had moved my delivery date to October 19th. I expressed that this was not acceptable to me and the warehouse manager became very rude, said he didn't care if I cancelled the order, and refused to try to get the mattress to me any sooner.

He couldn't even give me an explanation as to why I was never notified about the new delivery date.

Not only will I NEVER use again, but I will also encourage everyone I know not to use them either.

Product or Service Mentioned: Delivery Service.

Reason of review: Order processing issue.

Company wrote 0 public responses to the review from Oct 11, 2016.
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