I was planning to buy a kitchen aid went online to check if there was availability of stock in Madison Heights branch and there was. I called the store and they said they don't have.
Called online customer service and verify if they have it he said they have it. I called again and in store said they don't have it. The costumer service even put me on hold for a long time but still she said they are out of stock and doesn't know the availability date. I planned to go in store but I don't have time.
So one day I found my time, in the store where the kitchen Aisle there were a lot of stocks! I just don't know why they are not consistent with there service! You could not trust Sams Club Madison Heights customer service. How many times it happened to me but this time I caught them!
I called online again to report and prove what they are doing so online called the in-store and was right the instore said they are out of stock! So what I did was ordered it online and pick up in store so this time I didn't call coz I verified myself that they have a stock. You see how much time and effort I wasted just to verify if they have a stock. The pick up was terrible too!
It took me an hour! The cashier were not trained they don't know what they are doing! Overwrite people takes too long to assist! I changed cashier because the other one doesn't know what to do and it was taking a lot of wait time so I transferred .
When I transferred, the price was not write it kept on ringing up $299.99! Overwrite people again was hard to find! Then the cashier made a mistake again because the price was different from what it should be thus happened twice! So imagine!
You see, how much time waisted and the stressed it gave me?!!! Really really a bad customerservice! I thought that I bought online would be faster but it's not because the price was not adjusted. Even they have a scanned receipt for them to scan, it doesn't recognize the price online.
So you better have a copy of your receipt online and so it to them or else it will double your time to wait and to explain. I have a copy of my receipt and I even showed the online price in my cellphone but still the cashier and overwrite person doesn't know what they are doing!
Imagine 3 mistakes because they keep entering the wrong price ( with a copy already of my receipt)! They are really not trained!
Reason of review: Poor customer service.