I bought two leather sofas six months back. The sofas have one year manufacturer warranty and are covered by Sams club satisfaction guarantee.
Now of sofa has problems like leather is tearing part. The store in Normal, IL refused to return or exchange. They even told that furniture does not come under member satisfaction guarantee, which I believe is completely lie.
Since I used online purchase/pay at store option, store said to contact samsclub.com and customer service at smasclub.com ask to contact store. I would never buy expensive store form samsclub.
Product or Service Mentioned: Sams Club Warranty.
Reason of review: not keeping up with member satisfaction guarantee and selling poor quality merchandise..
Monetary Loss: $700.
Preferred solution: Let the company propose a solution.